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Title:  Customer Service Representative - Temporary Position

Location: 

Panama City, PA

 

At Tetra Pak we commit to making food safe and available, everywhere; and we protect what's good – protecting food, protecting people, and protecting the planet. By doing so we touch millions of people's lives every day.

And we need people like you to make it happen.

We empower you to reach your potential with opportunities to  make an impact to be proud of – for food, people and the planet.

 

Job Summary

 

We are currently seeking a dynamic and customer-focused Customer Service Representative to lead operational activities in Order Management and Design Handling, driving performance and identifying continuous improvement opportunities. In this role, you will engage with internal stakeholders to understand their needs and support process enhancements, balancing both front- and back-office responsibilities.


This position is based in Panama City, Panama.

 

This is a temporary position with an approximate duration of 10 months.

 

Tetra Pak is not sponsoring work visas or relocation for this position.

 

What you will do

 

As a Customer Service Representative, you will:

 

  • Ensure proper claim handling for Packaging Material (PM) and Additional Material (AM);
  • Identify opportunities and drive continuous improvement in PM and AM supply chain service levels using the World Class Manufacturing (WCM) methodology;
  • Collaborate with cross-functional teams within Order Fulfilment Packaging Material (OFPM) to ensure smooth order processing;
  • Meet key performance indicators (KPIs), particularly related to customer satisfaction;
  • Contribute to the continuous improvement of finished goods inventory levels;

We believe you have

 

  • Availability to work on a temporary contract for 10 months;
  • A bachelor’s degree in a related field or equivalent;
  • 2-4 years of experience in a similar role;
  • Proficiency in Spanish. Basic level of English;
  • Advanced Excel skills (macros, pivot tables, tables, charts);
  • Solid knowledge of Power BI;
  • Experience with master data creation and management;
  • Familiarity with Salesforce portal;
  • Experience in digitalization projects;
  • Background working in improvement teams;
  • Strong business acumen in sales, marketing, and customer service;
  • Solid understanding of planning and logistics;

 

We Offer You

 

  • A variety of exciting challenges with ample opportunities for development and training in a truly global landscape
  • A culture that pioneers a spirit of innovation where our industry experts drive visible results
  • An equal opportunity employment experience that values diversity and inclusion
  • Market competitive compensation and benefits with flexible working arrangements

 

Apply Now

 

If you are inspired to be part of our promise to protect what’s good; for food, people, and the planet, apply through our careers page at https://jobs.tetrapak.com/. 

This job posting expires on May 14th, 2026.

 

 

Diversity, equity, and inclusion is an everyday part of how we work. We give people a place to belong and support to thrive, an environment where everyone can be comfortable being themselves and has equal opportunities to grow and succeed. We embrace difference, celebrate people for who they are, and for the diversity they bring that helps us better understand and connect with our customers and communities worldwide.

 

Apply now »