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Title:  Services Key Account Manager

Location: 

Zagreb, HR

 

At Tetra Pak we commit to making food safe and available, everywhere; and we protect what's good – protecting food, protecting people, and protecting the planet. By doing so we touch millions of people's lives every day. 

And we need people like you to make it happen.

We empower you to reach your potential with opportunities to  make an impact to be proud of – for food, people and the planet.

 

Job Summary

We are looking for a Services Key Account Manager who will act as main interface for the customers on service business and all technical matters including Quality.
 
You will be based in Zagreb, Crotatia.
Internal travel to customers in Croatia 20-25% of total time. Additional travel outside of Croatia due to different reasons can be a maximum of 5%. Overall, a total maximum of 30% is expected. 

What you will do

•    Manage customer relationships from a service perspective through a structured communication approach
•    Understand customer needs through proactive continuous customer diagnosis
•    Create, implement and follow-up service account plans in alignment with customer and KA team
•    Create, implement and follow-up quality plans per account in line with customer and KA team
•    Identify sales opportunities, create solution and fact-based value proposals, negotiate and close deals and drive growth of profitable service contracts
•    Manage internal interfaces and customers to ensure efficient delivery of service and quality account plans
•    Support resolution of technical issues by being responsible for communication with customers and issue driver
•    Be an integrated member in the Key Account team, driving the service business as a part of a system supplier approach

We believe you have

•    A university Bachelor’s degree, ideally in Engineering, Business, or a comparable field
•    Approximately 5 years of relevant professional experience
•    Strong technical understanding and the ability to translate it into practical solutions
•    Excellent written and spoken communication skills in Croatian and English (knowledge of Slovene is a plus)
•    Proven sales and customer‑focused capabilities within a technical or engineering environment
Personal skills:
•    A proactive, results‑driven professional who takes ownership and delivers outcomes
•    Comfortable working independently while also thriving as a collaborative team player
•    Strong customer‑centric mindset with the ability to build positive, lasting relationships
•    Highly self‑motivated, driven, and eager to take initiative

We Offer You

  • A variety of exciting challenges with ample opportunities for development and training in a truly global landscape
  • A culture that pioneers a spirit of innovation where our industry experts drive visible results
  • An equal opportunity employment experience that values diversity and inclusion
  • Market competitive compensation and benefits with flexible working arrangements

 

Apply Now

If you are inspired to be part of our promise to protect what’s good; for food, people, and the planet, apply through our careers page at https://jobs.tetrapak.com/. 

This job posting expires on 22 May.

If you have any questions about your application, please contact Veronika Parragi-Hurtony.

 

Diversity, equity, and inclusion is an everyday part of how we work. We give people a place to belong and support to thrive, an environment where everyone can be comfortable being themselves and has equal opportunities to grow and succeed. We embrace difference, celebrate people for who they are, and for the diversity they bring that helps us better understand and connect with our customers and communities worldwide.

 

Apply now »