Service Engineer

Job Summary

Interested in seeing different places and meeting leaders in the US food and beverage industry? Passionate about learning new cutting-edge technologies?  Intrigued by diverse and multicultural teams?

Then this job might be just for you!

As we are rapidly growing in the US and Canada, we are currently looking for multiple experienced Field Service Engineers/Technicians to fill various rewarding and challenging roles that allow freedom with accountability while working directly with our Customer Service Operations (CSO) team and our customers. 
You can be home based anywhere in the US and will be travelling 90% of your time to our customer sites. Typically, after 3-5 years, travel can be reduced with local site-based assignments.

What you will do

As a Field Service Engineer/Technician you will:

• Travel to customer sites in order to conduct preventive maintenance activities in line with global Tetra Pak standard procedures and reinstate equipment into production environment.
• Execute installation tasks, including the assembly of complete systems.
• Execute installation of relevant rebuilding/upgrade kits. 
• Act as an ambassador for Tetra Pak at all times, ensuring and promoting good working relationships with the customer and ensure that Tetra Pak’s reputation is sustained.
• Execute and complete all relevant reports in an accurate and timely way as well as in accordance with Tetra Pak and Customer safety regulations and requirements.
• Execute all work in accordance with Tetra Pak standards and requirements regarding product quality and food safety. Escalate all discovered food safety, quality assurance and regulatory issues.
• Perform troubleshooting and fault-finding services onsite and by phone.
• Act as an advisor and expert to the customer.
• Install set-up and support through remote support when off-site.
• Take time for learning, become a trusted expert on Tetra Pak equipment.
• Timely submit all travel and expenses for reimbursement with attention to detail, timeliness and accuracy.

We believe you have

• Relevant work experience in manufacturing equipment installation, controls/automation, maintenance and/or service work.
• Ideally some experience in the food packaging or processing industry.
• Some understanding of automation systems such as Allen Bradley frequency drives, Profibus, Siemens PLC programming software, Rockwell RSLogix 5, 500, 5000 PLC programming software, Intouch (WonderWare), Device Net, ABB, Danfoss frequency drives or similar.
• Strong mechanical aptitude.
• Great communication skills with the ability to  build a trusting relationship with your customers.
• Ability to handle multiple stakeholders with a customer focused mindset.
• A commitment to a strong quality culture.
• A commitment to a strong health and safety culture.
• A fluent level of writing and speaking English.

Pay Equity

Tetra Pak provides the following compensation range that in good faith believes it might pay and/or offer for this position. The range displayed reflects the minimum and maximum target for new hire salaries for the position across all US locations.
Ranges are determined by role, level and location. Within the range, individual pay is defined by work location and additional factors, including job-related skills, experience, and relevant education or training. 
This compensation range is based on a full-time schedule. The estimate displayed is just one component of Tetra Pak's total compensation package for employees. Other rewards include overtime, annual performance bonus, competitive benefits, and work-related allowances. 
 

• Annual Base Salary Range (ABS): $55,000.00 – 79,000.00
• Short-term Incentive/Bonus (Variable Pay): Eligible to performance incentive of 10% of ABS
• Benefits: 401k company match, paid time off, paid holidays, Health, dental, vision, life and disability insurance, Paid parental leave, tuition reimbursement, company credit card, 
• Tetra Pak gear and toolbox and much more!