Inside Sales Specialist (part-time)

Job Summary

We are currently looking for a self-motivated and customer-oriented Inside Sales Specialist to join our team responsible for Mid Europe.

As our new Inside Sales Specialist - part time, you will be a key part of the Sales team, and work closely with various people within the organisation to give excellent customer service to our transactional customers across all three businesses.  It is an exciting opportunity as this is a new way of working with the customers and you will have an opportunity to help shape this new department.   It will be a fast-paced work environment and you will have the opportunity to work with a wide range of different customers and products to ensure excellence in customer service.  You will be responsible for delivering financial targets for the transactional customers across all three businesses, Services, Processing and Packaging.  A big part of your day will be following up leads with customers and collaborating with colleagues to ensure we fulfill the customer needs

The position is part-time and will be based in Hocheim, Glinde, Zurich or Vienna. 

What you will do

• Generate leads and opportunities by up/cross selling defined products/solutions based on customer data & by updating them on new products, mainly via digital platforms
• Nurture leads and close opportunities for transactional customers
• Receive and score leads for Strategic and Operational customers. Handover to Account Managers based on defined criteria
• Capture customer requirements accurately using different questioning techniques to configure solutions that maximize value for Customer & for Tetra Pak
• Be responsible for customer engagement and experience for transactional accounts
• Leverage on digital platforms to drive sales efficiency and promote Tetra Pak portfolio
• Promote customer self-serve via digital platforms, including e-business and My Tetra Pak
• Understand & comply with Tetra Pak's Commercial practices framework (including Pricing, Contract terms & Authorisation matrix), regulatory framework & general code of conduct. 
• Manage proper & timely documentation of Customer Files 

We believe you have

We believe that you are a person with strong customer service skills, a drive for results, and the ability to prioritize and deliver what is needed. You need to be a team-player and be successful in building good relationships with colleagues. Building and maintaining successful relations with customers and internal stakeholders comes naturally to you. To be successful in this position you have solid experience in customer-facing roles. Experience in an engineering, maintenance, or packaging environment is a plus. You are fluent in German & English.