Sales Support Specialist

Job Summary

Tetra Pak has a vacancy for a Plant Components Sales Support Specialist. This professional is responsible for supporting Plant Components quotations, order management and coordination with suppliers to ensure timely delivery at agreed costs. Provide technical analysis, value proposition, pricing and margin calculations and customer presentations to support technical and commercial proposals. 
This position is based in Toronto, Canada.
You will be travelling 25% of your time to our customer sites 
Tetra Pak is not considering applicants (Internal or External) who require International relocation to Canada.  
Tetra Pak is not sponsoring work visas or relocation for this position.

What you will do

As a Sales Support Specialist you will: 

• Lead the quotation process selecting and dimensioning valves, pumps, tank equipment, instruments, and other plant components, working closely with suppliers to ensure the right components are proposed for each application.
• Collaborate with the Americas Plant Components Sales Support Team in the development of technical and commercial proposals, including customized solutions built from the Portfolio.
• Work with other services categories to produce bundle offers.
• Visit customers to analyze and understand their requests, participate in negotiations to detail the proposal, support Sales Account Managers, Customer Services Operations SO and Americas Supply Network with technical specification for the plant components.
• Create sales orders based on quotations, generating part numbers for customized items, and following up with suppliers to ensure on time and in full deliveries are met.
• Solve potential issues to deliver on time evaluating available alternatives.
• Provide technical support to internal teams and customers in terms of documentation, application, maintenance, troubleshooting and other technical aspects of the components included in the Plant Components Portfolio.
• Develop and deploy of new products and new partnerships with suppliers according to the business plan defined in alignment with the Supplier Management Team.
• Ensure compliance of Plant Component business with commercial and tax practices.
• Participate actively in internals follow-up meetings, providing the required information to understand the status of orders (current and potential) and actions included in the Operational Plan.
• Participate actively in the continuous improvement of our processes.

We believe you have

• Bachelor’s Degree in engineering or equivalent experience.
• At least 5+ years of relevant work experience.
• Good process knowledge, including basic Automation awareness.
• Understanding of the customer production process to define the right solution and deliver value.
• The ability to convey business cases for the customer.
• Proven presentation skills and the ability to create and perform technical and sales presentations to customers.
• Ability to work and promote the full Sales portfolio.
• Knowledge of or the ability to acquire knowledge of the portfolio beyond core categories.
• MS Office Suite (Outlook, Word, Excel, PowerPoint).
• SAP user experience desirable.