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Services Account Manager

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Date: 17-Oct-2021

Location: Tokyo, JP

Company: Tetra Pak

At Tetra Pak we commit to making food safe and available, everywhere; and we protect what's good – protecting food, protecting people, and protecting the planet. By doing so we touch millions of people's lives every day. And we need people like you to make it happen. 

Services Account Manager

We are looking for Services Account Manager, who will be the main interface for regular customer accounts on the service business and all technical matters incl. quality.  You will apply value selling to grow the service business in profitable way based on deep knowledge of customer operations and needs. 


You will be based in Tokyo, Japan.

What you will do:

As Services Account Manager, you will:

  • Manage customer relationship from a service perspective through a structured communication approach
  • Understand customer needs through proactive continuous customer diagnosis
  • Create, implement and followup service account plans in alignment with customer and account team
  • Create, implement and followup quality plans per account in line with customer and account team
  • Identify sales opportunities, create solution and factbased value proposal, negotiate and close deals and drive growth of profitable service contracts
  • Manage internal interfaces and customer to assure efficient delivery of service and quality account plans
  • Support resolution of technical issues by being responsible for communication with customer and issue driver

Who you are:

We believe you have:

  • University Bachelor in Engineering/Business or equivalent
  • Customer relationship mgt Sales Experience Technology industry
  • Native or equivalent level of Japanese and English communication proficiency

We offer you:

  • Variety of exciting challenges with ample opportunities for development and training in a truly global landscape 
  • Culture that pioneers a spirit of innovation where our engineering experts drive visible results 
  • Equal opportunity employment experience that values diversity and inclusion 
  • Market competitive compensation and benefits with flexible working arrangements

Apply now!

If you are inspired to be part of our promise to protect what’s good; for food, people, and the planet, apply through our careers page at https://jobs.tetrapak.com/.