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Service Technician

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Date: 11-Jul-2021

Location: Warszawa, PL

Company: Tetra Pak

At Tetra Pak we commit to making food safe and available, everywhere; and we protect what's good – protecting food, protecting people and protecting the planet. By doing so we touch millions of people's lives every day. And we need people like you to make it happen.

Service Technician

We are looking for an ambitious, self-driven and highly motivated Service Technician who will under supervision execute installation tasks and preventive maintenance tasks of less complex nature. 
You can be home-based preferably in Poznan, Warsaw or North-East Poland

You will be travelling approximately 80% of your time to our customer sites.

What will you do

As a Service Technician you will be responsible for:

  • Participate in preparing customer site for installation events, assembling machines and conveyors
  • Execute preventive maintenance activities in line with global Tetra Pak standard procedures and reinstate equipment into production environment according to defined expectations
  • Analyze, troubleshoot and resolve technical malfunctions and breakdowns. Conduct basic root cause analysis of the problem in order to ensure rapid resolution to appropriate colleagues
  • Support product creation and life- cycle management
  • Handle simple claims and provide technical support and guidance to escalated claims according to the claims processes, including root cause analysis
  • Work in accordance with all safety regulations and requirements. Understand the importance of product quality and ensure a safe working culture in the team
  • Act as an ambassador for Tetra Pak at all times, ensuring and promoting good working relationships with the customer and that TP’s reputation is sustained
  • Reduce customers’ operational cost, ensure a high level of customer satisfaction
  • Execute and complete all relevant reports in an accurate and timely way. Distribute reports according to existing procedures and ensure that proper handover is done
  • Execute all work in accordance with Tetra Pak and Customer safety regulations and requirements
  • Execute all work in accordance with Tetra Pak standards and requirements regarding product quality and food safety. Escalate all discovered food safety, quality assurance and regulatory issues

Who you are

We believe you have:


  • Bachelor's degree or higher, in electronic or electro-mechanical engineering - or equal experience in the field
  • Preferably 1-2 years of work experience in electro-mechanical maintenance
  • Preferably 1-2 years experience in PLC, electrical and electronic systems, in general, is a big advantage
  • Ability to repair machines on site 
  • Abbility to read pneumatic, hydraulic and electrical diagrams
  • Experience with filling machines is a big advantage
  • Willing to travel extensively in Poland and occasionally to foreign countries
  • Native level of Polish and a good command of English (writing/reporting skills are essential)
  • Driving license
  • Good command of computer skills
  • Strong knowledge of MS Office
  • Proven understanding of Customer Satisfaction and business vision
  • Initiative and ability to work in a team, accountable attitude
  • Customer-oriented and result oriented attitude
  • Flexibility in working outside regular working hours (evenings and weekends) based on customer needs
  • Strong ability to learn, strong personal drive and interest in developing self

We offer

  • Variety of exciting challenges with ample opportunities for development and training in a truly global landscape
  • Culture that pioneers spirit of innovation where our engineering genius drives visible result
  • Equal opportunity employment experience that values difference and diversity
  • Market competitive compensation and benefits with flexible working arrangements
  • Competitive salary and compensation package
  • International working environment
  • Continuous development opportunities
  • Company car
  • Mobile phone
  • Laptop

Apply Now!

If you are inspired to share our responsibility of protecting food to protecting the planet, apply through our careers page on www.jobs.tetrapak.com. 
This job posting expires on the 22nd of August 2021.
Tetra Pak is committed to protecting its employees, customers and you, our candidates. We are working towards completing all or most of the steps in the recruitment process for this position by virtual means and further information will be provided as part of the recruitment process.