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Customer Service Representative

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Date: 18 Apr 2025

Location: Taoyuan, TW

Company: Tetra Pak

At Tetra Pak we commit to making food safe and available, everywhere; and we protect what's good – protecting food, protecting people, and protecting the planet. By doing so we touch millions of people's lives every day.

And we need people like you to make it happen.

We empower you to reach your potential with opportunities to  make an impact to be proud of – for food, people and the planet.

 

Job Summary

We are looking for a expert who will Drive Order Management and Design handling operational performance within a assigned portfolio of customers and work on a continuous improvement approach towards process improvement and Digital Tool Implement opportunities.

What you will do

  • Manage customer’s orders, and be responsible for order prioritization, follow up end to end order performance (Perfect Order index) secure order on time arrival, responsible for invoice quality
  • Monitor safety stock level and support account team to optimize finished goods stock
  • Follow-up on packaging material claim compensation handling to customer
  • Maintain a continuous communication with Key Account teams regarding supply chain issues with customers
  • Contribute to improve the rolling forecast accuracy by consolidating information from customers
  • Improve Customer Experience Survey of Supply Chain touch points

We believe you have

  • College degree or above
  • Min. 5 years working experience in customer service or sales admin function 
  • Strong customer centric mind-set
  • Very good communication & coordination skill
  • Preference will be given to candidates with sufficient experience / knowledge of supply chain management / customer management 
  • Ability to handle uncertainties and solve problems
  • Ability to continually learning
  • Preference will be given to candidates with experience printing technique, graphics design 
  • CET-4 qualification, fluent English 
  • Sound knowledge in MS word, Excel, Power Point  
  • Sound knowledge in SAP
  • Pay attention to details
  • Team player
  • Fluent in Written and spoken Mandarin and English

We Offer You

  • A variety of exciting challenges with ample opportunities for development and training in a truly global landscape
  • A culture that pioneers a spirit of innovation where our industry experts drive visible results
  • An equal opportunity employment experience that values diversity and inclusion
  • Market competitive compensation and benefits with flexible working arrangements

 

Apply Now

If you are inspired to be part of our promise to protect what’s good; for food, people, and the planet, apply through our careers page at https://jobs.tetrapak.com/. 

This job posting expires on May 20.

If you have any questions about your application, please contact Vicky Huang.

 

Diversity, equity, and inclusion is an everyday part of how we work. We give people a place to belong and support to thrive, an environment where everyone can be comfortable being themselves and has equal opportunities to grow and succeed. We embrace difference, celebrate people for who they are, and for the diversity they bring that helps us better understand and connect with our customers and communities worldwide.

 

Apply now »