Service Engineer

Job Summary

Service Engineers don’t just fix things. Not at Tetra Pak. As a Service Engineer with us, you’ll foster trusting and authentic relationships with customers. You’ll think for yourself. And you’ll be proactive — confident you have the support of a world-leading food processing and packaging company.  
  
Why is it this way? Because it matters to us that you can be at your best. That's what makes us who we are, meeting the needs of billions in more than 160 countries.

Join us and make an impact to be proud of - for food, people, and the planet.
 

Our Services Organization is growing at a high pace, that’s why we are looking for enthusiastic and customer-oriented 

Service Engineer

to join the Customer Service Operations within Estonia , working with Processing equipment. The qualified candidates will be responsible to deliver technical products and support to our customers by providing corrective, preventative maintenance and troubleshooting services. We deliver our services all over Baltics and we also support Nordic countries when needed. You will report to the Service Delivery Manager based in Latvia. The position entails extensive travelling (mostly in Estonia). 

What you will do

• Interaction with customer to establish and maintain positive relationship as well as follow-up with their concerns and issues.
• Perform and plan scheduled maintenance on mechanical and electrical equipment to ensure equipment reliability.
• Carry out the troubleshooting and repair of mechanical equipment, electrical equipment, and control systems.
• Conduct production supervision and training of customer personnel on TetraPak equipment.
• Manage documentation related to activities.
   

We believe you have

Technical educational background and relevant experience for at least 3 years, including mechanical, electrical and automation knowledge. Experience with Tetra Pak equipment will be an advantage.
Experience working within the customer services operations.
Experience in food industry is seen as advantage.
You are fluent in Estonian and possess good English skills, both verbally and in writing. Knowledge of Russian language will be considered a plus.
A valid driving license and willingness to travel extensively.
Skills to communicate clearly and effectively on different levels in an international organization and are used to building and maintaining long term relations with internal and external stakeholders.

We believe you should be a customer and service-oriented person, a true self-starter with the drive and initiative to act decisively in the best interests of Tetra Pak and our customers. You are a true team player with high commitment, and you are challenged to handle customer expectations. Ideally, you have well-developed problem-solving skills and the ability to apply structure and priority to duties. Furthermore, you are persistent and efficient with a logical/structured way to solve issues.