Job Description
Job Title:  Service Account Representative
Job Location: 

Istanbul, Türkiye

 

At Tetra Pak we commit to making food safe and available, everywhere; and we protect what's good – protecting food, protecting people, and protecting the planet. By doing so we touch millions of people's lives every day. 

And we need people like you to make it happen.

We empower you to reach your potential with opportunities to make an impact to be proud of – for food, people and the planet.

Job Summary

“We are looking for a team member who can provide the best customer service experience.”

Our mission as Customer Service Department is to:Deliver best in class customer experience.

 

What you will do

  • Main customer contact for operational Services business matters.
  • Delivering Excellence in customer service & customer experience for allocated customers.
  • Facilitating services sales growth through proactive planning
  • Supporting account management
  • Upselling and cross selling opportunities
  • Monitoring and analysis of service agreements

We believe you have

Bachelor’s degree in related departments.
Minimum 2 years of experience in customer services, sales admin or customer-facing operational roles.
You are highly skilled in English and Turkish both written and spoken.
Good working knowledge of MS Office application especially Excel. SAP is nice to have.
Customer focus, objective and productivity oriented
Excellent communication skills in verbal and written
Excellent problem-solving skills

 

We Offer You

  • A variety of exciting challenges with ample opportunities for development and training in a truly global landscape
  • A culture that pioneers a spirit of innovation where our industry experts drive visible results
  • An equal opportunity employment experience that values diversity and inclusion
  • Market competitive compensation and benefits with flexible working arrangements

 

Apply Now

If you are inspired to be part of our promise to protect what’s good; for food, people, and the planet, apply through our careers page at https://jobs.tetrapak.com/. 

This job posting expires on  18th June,2026.

 

 

Diversity, equity, and inclusion is an everyday part of how we work. We give people a place to belong and support to thrive, an environment where everyone can be comfortable being themselves and has equal opportunities to grow and succeed. We embrace difference, celebrate people for who they are, and for the diversity they bring that helps us better understand and connect with our customers and communities worldwide.