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Customer Experience Programme Administrator

Date: 11-Jan-2019

Location: Pune, MH, India

Company: Tetra Pak

Description

  • Single point of contact for market companies and clusters for the Customer Experience Management process, coordination of translation processes, contact management and 1st level support for Customer Experience surveying.
  • Customer Experience surveys and survey progress report done in time, in full. Customer contacts updated.
  • Make regular quality checks in programme tools, demonstrate data entry and analytical skills 
  • Responsible for understanding master data, sharing access, and making support changes whenever required
  • Generate and distribute reports
  • Steer Customer Experience training program, schedule sessions & keep relevant materials updated

     

    Personality Traits & Skills: 
    Collaboration 
    Team player
    Fluent English - confident over the phone 
    Ability to work with ambiguity and remotely

    Intercultural communication and understanding 

    Ability to explain complex processes in a simple matter

    Highly customer centric and service minded

    Fluent in English, both spoken and written.

 

Qualification

  • Relevant experience of running electronic surveys preferably on Customer Experience
  • Experience with contact management systems
  • Experience with Qualtrics systems is a plus
  • Requires minimum 3 years experience in case of external hire.
  • Master degree or equivalent (pref Engineering and/or MBA)

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