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Analyst II - CAD Support

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Date: 4 Feb 2025

Location: Pune, IN

Company: Tetra Pak

At Tetra Pak we commit to making food safe and available, everywhere; and we protect what's good – protecting food, protecting people, and protecting the planet. By doing so we touch millions of people's lives every day.

And we need people like you to make it happen.

We empower you to reach your potential with opportunities to  make an impact to be proud of – for food, people and the planet.

 

Job Summary

Tetra Pak Global Information Management (Global IM) supports the Tetra Pak Group with all aspects of Information Management. We set the information management strategy and standards and work together with Tetra Pak’s Global Process Owners to automate our business processes making sure we run projects & services that provide the greatest value for Tetra Pak and its customers. Global IM has approx. 750 employees in four main sites: Chakan in India, Lund in Sweden, Denton in the USA and in Singapore. Tetra Pak Global Information Management is currently seeking for an experienced CAD Support team member who will be handling tickets in Service Now and Tasks in Jira Backlog. 

What you will do

  • Member of the CAD Product team, handling tickets in Service Now and tasks in Jira backlog.

  • Collaboration with CAD Superuser network.

  • Several years’ experience of PTC tools and system related to CAD Data management (Windchill PDMLink and Creo Parametric)

  • Excellent English communication skills (verbal and writing) are essential to be able to communicate with a global end user community

  • Strong analytical skills for problem solving (investigating user issues)

  • Experience translating / communicating technical information between technical and non-technical people

  • Understanding and interest in technical details (due to those related applications are developed in-house)

  • Service oriented working approach (ITILv3 standard) 

  • Strong drive to standardization

  • Self-going and experienced in problem solving and proposal of different solution.

  • High interest in learning existing solutions

  • IT knowledge to be able to handle support related to client issues.

We believe you have

Applicants must have a high interest and capability in learning and take ownership of activities, existing solutions and tools, and add-ons.

  • Provide support to the End User Community 

  • Be part of functional testing of improvements for the PTC applications (with custom build add-ons), product life cycle and usage within Tetra Pak to ensure it applies to decided functionality

  • Understand the business functionality, the design and application development and underlying technical solution to effectively manage proposed improvements and end-user communication 

  • Solving incidents; knowledge about applications architecture set-up and global implementations for effective resolution of issues.

  • Should be okay with role of the CAD Product team, handling tickets in Service Now and tasks in Jira backlog

  • Must have experience of PTC tools and system related to CAD Data management (Windchill PDMLink and Creo Parametric)

  • Must have support experience, strong analytical skills for problem solving (investigating user issues)

  • Must have experience translating / communicating technical information between technical and non-technical people

  • Must have understanding and interest in technical details (due to those related applications are developed in-house)

We Offer You

  • A variety of exciting challenges with ample opportunities for development and training in a truly global landscape
  • A culture that pioneers a spirit of innovation where our industry experts drive visible results
  • An equal opportunity employment experience that values diversity and inclusion
  • Market competitive compensation and benefits with flexible working arrangements

 

Apply Now

If you are inspired to be part of our promise to protect what’s good; for food, people, and the planet, apply through our careers page at https://jobs.tetrapak.com/. 

This job posting expires on 28/02/2025.

If you have any questions about your application, please contact Dipali Moray.

 

Diversity, equity, and inclusion is an everyday part of how we work. We give people a place to belong and support to thrive, an environment where everyone can be comfortable being themselves and has equal opportunities to grow and succeed. We embrace difference, celebrate people for who they are, and for the diversity they bring that helps us better understand and connect with our customers and communities worldwide.

 

Apply now »