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Customer Service Representative

Date: 19-Nov-2020

Location: Polanco, DIF, MX

Company: Tetra Pak

At Tetra Pak we touch millions of people’s lives every day, ensuring better nutrition and healthier lifestyles through safe packaging and food processing solutions. Guided by our global brand promise, PROTECTS WHAT´S GOOD, we strive to make a difference by protecting food, people and our futures. To do this we need more than smart technology. ​ We need smart people too. People like you, who wants to work with people like us.

Customer Service Representative

We are now seeking a dynamic and customer-focused, Customer Service Representative to support operational performance within an assigned portfolio of customers and work on a continuous improvement  approach towards process improvement opportunities. 

As a Customer Service Representative, you will be a pivotal memeber of our business by partnering with our customers to drive sustainable, mutual growth.

This position will be located in Polanco, Mexico will be reporting to Customer Service & Design Manager.

What you will do

As a Customer Service Representative, you will:


  • Inform  the  logistics  of  the  supply  of  packaging  material  by  preparing presentations and/or documents explaining the operation status to provide better service.
  • Responsible for the Input of customer's packaging material purchase orders in system and monitor the orders status, new designs, shipping until final delivery to customer.
  • Generate and monitor the complete process of claims packaging material and other materials.
  • Ensure  proper  delivery  meeting  customer's  requests,  on  time  deliveries  and quality standards.
  • Direct Contact with Design Departments to develop new designs requested by customers.
  • Direct contact with converting factories to supply packaging material.
  • Manage billing processes of Design, Delivery Orders, and Claim Orders.
  • Comply  with  all  the  customers  requirement  through  a  close  relationship  in  a consistant service level sharing Supply Chain KPI's.
Who you are:

We believe you have:

  • Industrial Engineer, Administrative Bachelor's Degree or similar
  • Spanish & English Fluent speaker
  • 1 year of experience in supply chain fulfilling activities related to shipping, managing inventories, customer service, rolling forecasts and planning processes.
  • Strong MS Office knowledge
  • Customer oriented, negotiation skills, good at bringing creative ideas, analytical, result oriented, team work, planning skills, analytical mindset.
  • Availability to travel upon request
We offer you:


  • Variety of exciting challenges with ample opportunities for development and training in a truly global landscape
  • Culture that pioneers spirit of innovation where our engineering genius drives visible result
  • Equal opportunity employment experience that values difference and diversity
  • Market competitive compensation and benefits with flexible working arrangements
Apply now!

If you are inspired to share our responsibility of protecting food to protecting the planet, please submit your resume in English through our careers page on www.jobs.tetrapak.com 
This job posting expires on December 03, 2020