Sales Administrator

Job Summary

Tetra Pak is a global leader in packaging and processing solutions for the food industry. Founded in 1951 in Sweden, our mission is to ensure that food is safe and available everywhere. With a presence in over 160 countries and a broad portfolio of products ranging from packaging materials to processing equipment, Tetra Pak employs the most advanced and innovative technology to protect food, ensuring its quality and safety. We are committed to innovation and creating value for our customers and stakeholders, as well as sustainability, working to reduce environmental impact throughout its entire value chain.
We are looking for a Sales Administration Officer, the purpose of this position is to have direct contact with different stakeholders of the different markets and ensure that the processes are run with excellence and adequate support. 
This position will execute the end-to-end process for spare part orders and queries from customers. Delivering a high level of service to secure the customer service experience.
The primary duty involves consistent engagement with the US&CA markets. Consequently, proficiency in English is a critical prerequisite, with an expectation of 100% fluency.
The position is based in Panama City, Panama.
Tetra Pak is not sponsoring work visas or relocation for this position. 

What you will do

As a Sales Administrator Officer you will: 

• Execute the end-to-end process for parts orders, return orders, and quotations, including tasks in SAP and other internal tools & systems;
• Execute Pro-active follow-up of remaining orders;
• Participate in defining, developing, and deploying visual management including the right metrics for parts administration;
• Responsible to coordinate with cluster market area when there is an issue with the agreed delivery schedule;
• Participate in continuous improvement activities related to parts administration;

We believe you have

• Preferably bachelor’s degree in administration, Logistics, or Supply Chain and other related fields.
• Fluency in English (French would be a plus);
• Previous customer support experience;
• Experience in continuous improvement projects;
• Microsoft office knowledge: Macros and Excel Advanced are required;
• Customer service oriented;
• Knowledge in SAP;
• Positive attitude and accessible;
• Strong problem solving and continuous improvement, customer orientation skills, highly motivated, team player, analytic and fast learner.