Sales Administrator - Portuguese Speaker

Job Summary

The purpose of this position is to have direct contact with different stakeholders of the different markets and ensure that the processes are run with excellence and adequate support. This position will execute the end-to-end process for spare part orders and queries from customers. Delivering a high level of service to secure the customer service experience.
The position is based in Panama City, Panama
You will be travelling 10% of your time to our customer sites.
Tetra Pak is not sponsoring work visas or relocation for this position. 

What you will do

As a Sales Administrator Officer – Portuguese Speaker you will: 

• Execute the end-to-end process for parts orders, return orders, and quotations, including tasks in SAP and other internal tools & systems
• Execute Pro-active follow-up of remaining orders
• Participate in defining, developing, and deploying visual management including the right metrics for parts administration.
• Responsible to coordinate with cluster market area when there is an issue with the agreed delivery schedule.
• Participate in continuous improvement activities related to parts administration.

We believe you have

• Bachelor’s degree in production engineering, Administration/ Logistics/ or Supply Chain and other related fields.
• Portuguese advanced is mandatory.
• Intermediate/Advanced English is nice to have
• Spanish is desirable.
• Good previous customer support experience.
• Experience in continuous improvement projects.
• Microsoft office knowledge: Macros and Excel Advanced are required.
• Knowledge in SAP
• Positive attitude and accessible.
• Strong problem solving and continuous improvement, customer orientation skills, highly motivated, team player, analytic and fast learner.