Remote Support Specialist Associate

Job Summary

As a global leader in food processing and packaging, Tetra Pak delivers cutting-edge solutions that ensure food safety and quality across the globe. Our success is driven not only by our advanced technologies, but also by the people behind them—professionals who are passionate about innovation and committed to protecting what’s good.
Within our global Services organization, the Remote Support Hub is a key part of Next Generation Service Operations, providing 24/7 technical support to customers in over 160 countries. 

As a Remote Support Specialist Associate, you will join a team of experts who resolve the most complex and critical cases escalated from our customers’ production sites. Working closely with senior specialists, you will learn how to diagnose and solve advanced automation and equipment issues using industry-leading digital tools and methodologies in the food and beverage industry, helping customers keep their high-speed production lines running efficiently.
This position offers a unique opportunity to learn how our equipment and automation systems operate as a whole, combining mechanical and digital components to deliver reliable performance. You will be trained in our automation platforms and programming tools, and gradually take on more responsibility as you grow.

You will interact remotely with customers and internal teams, gaining exposure to global best practices and contributing to solutions that keep food safe and available everywhere. As part of Tetra Pak’s Next Generation strategy, you will be empowered to learn, collaborate, and make a difference from day one, building the foundation for a successful career in a dynamic, innovative, and customer-focused organization.
The role is designed for recent graduates with a background in mechatronics, automation, or IT who are curious, hands-on, and eager to understand how industrial systems work in practice. You will interact remotely with customers and internal teams, gaining exposure to real-world challenges and contributing to solutions that have a direct impact on food production around the world. This is a development position, and we are looking for individuals who want to build their careers by learning, collaborating, and making a difference.

This position will be based in Monte Mor, SP.
Tetra Pak does not offer visa or relocation support for this position.

We strongly encourage applications from individuals belonging to underrepresented or minorized groups, including women, Black, Indigenous, LGBTQ+ people, people with disabilities, and others.

What you will do

As a Remote Support Specialist Associate, you will:

• Participate in the remote resolution of complex automation cases via phone, chat, and email for customers and Tetra Pak field teams;
• Lead remote troubleshooting sessions, document solutions, and ensure customer satisfaction before closing support cases;
• Collaborate with field engineers and global competence networks to share knowledge and drive continuous improvement;
• Support initiatives to enhance equipment reliability, availability, and performance;
• Continuously develop your technical and problem-solving skills through training and project participation.

We believe you have

• Recent graduate in Mechatronics, Automation, IT, Electronics, Electrical Engineering, Computer Science, or related fields;
• Basic knowledge of programming (Python, C++, Pascal, or similar);
• Interest in automation, industrial equipment, and how mechanical and digital systems work together;
• Hands-on, curious, eager to learn, and passionate about technology. Enjoys solving problems and working as part of a team;
• Strong communication, customer focus, attention to detail, and willingness to take initiative.