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Global Package Performance Support Specialist Senior

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Date: 11 Jun 2024

Location: Modena, IT

Company: Tetra Pak

At Tetra Pak we commit to making food safe and available, everywhere; and we protect what's good – protecting food, protecting people, and protecting the planet. By doing so we touch millions of people's lives every day. And we need people like you to make it happen.

Job Summary

 

Within Services, Technical Support excellence department we are looking for a Global package performance support specialist senior who will be primarily responsible to provide expertise in the area package performance/machine material interaction to support regions and markets in handling customer technical queries or issues. This is a permanent position based in either Modena (Italy) or Lund (Sweden).
 

What you will do

 

  • Lead the technical resolution of escalated technical issues in area package by acting as escalated issue driver for issues escalated to central organization adopting appropriate methodology. 
  • Secure fast handover of critical technical issues to relevant D&T organization.
  • Drive regular functional network meetings bridging package performance specialists in the regions with relevant competences in D&T and SCO PM/BM
  • Participate as extended team member in relevant technology and product development projects, bringing markets and customer voice on package performance matters.
  • Represent global package performance specialists in governance forum where appropriate.
  • Support the coordination of the steering team for revision of technical manuals and package evaluation reference book for customers.
  • Support the revision of best practices, guidelines and training materials for markets and customers.

We believe you have

 

  • University degree in scientific disciplines like Engineering, and Chemistry or similar.
  • At least  5 years of experience in similar role in the region/market area or equivalent experience in package/packaging material areas within global organizations are a strong plus.
  • You are highly customer focused and result oriented.  
  • You have good analytical skills; you are strong in Root Cause analysis and have knowledge of PSM methodology.
  • You are a good team player, open minded and able to create good relationship on a professional level sharing your knowledge with others, exchanging information, and supporting colleagues to achieve personal and team goals.
  • You have good drive skills and can take initiatives managing tasks and activities independently, taking decision within the defined area of responsibility by leveraging on good network in both regions and central organization.
  • You are fluent in English, both written and spoken 
  • You are available to travel up to 30% of your working time.

We Offer You

  • A variety of exciting challenges with ample opportunities for development and training in a truly global landscape
  • A culture that pioneers a spirit of innovation where our industry experts drive visible results
  • An equal opportunity employment experience that values diversity and inclusion
  • Market competitive compensation and benefits with flexible working arrangements

 

Apply Now

If you are inspired to be part of our promise to protect what’s good; for food, people, and the planet, apply through our careers page at https://jobs.tetrapak.com/. 

This job posting expires on [DATE].

If you have any questions about your application, please contact Alice diPancrazio.

 

Diversity, equity, and inclusion is an everyday part of how we work. We give people a place to belong and support to thrive, an environment where everyone can be comfortable being themselves and has equal opportunities to grow and succeed. We embrace difference, celebrate people for who they are, and for the diversity they bring that helps us better understand and connect with our customers and communities worldwide.

 

Apply now »