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Services Support Representative - Fixed Term

Date: 11-Jan-2021

Location: Melbourne, AU

Company: Tetra Pak

Sales Support Representative - Maternity Leave Cover

At Tetra Pak we touch millions of lives every day, ensuring better nutrition & healthier lifestyles through safe packaging and food processing solutions.
Guided by our global brand promise, PROTECT’S WHAT’S GOOD, we strive to make a difference by protecting food, people and our futures.
To do this we need more than smart technology. We need smart people too. People like you, who want to work with people like us.

We are looking for a Sales Support Administrator to support our services buisness based in Melbourne, Australia.

As a Sales Support representatvie you will provide key support for services sales growth ambition through management of customer sales orders, pump builds and proactive customer support for key customers throughout Australia. 

What you will do

•    Handle telephone enquiries on price and availability of product from external customers
•    Provide support to Services stakeholders for Spare Part related queries including, but not limited to, identification/clarification of part numbers, pricing, and availability
•    Provide feedback to internal and external customers, e.g. quotations, written or verbal; issues affecting orders; order confirmations and delivery information etc
•    Liaise with overseas Tetra Pak companies and/or external suppliers regarding the fulfilment and importation /export of customer orders
•    Liaise with Freight Forwarders and Custom Clearance Agents as required for national and international shipments e.g. track and trace.
•    Process all types of Spare Parts orders for internal and external customers into Tetra Pak system; including but not limited to normal sales orders and contracts
•    Raise Stock Purchase Orders in SAP
•    Process and action Order Confirmation reports
•    Send AWB notifications to customers
•    Maintain and update Sales Orders as required
•    Run Outstanding Orders for invoicing report and produce customer invoicing
•    Process customer credits and return of parts to suppliers when necessary
•    Acquire parts data, load new part numbers as required and make necessary amendments to Master Data via MDM procedures

Who you are

  • Previous use of SAP preferred but not essential
  • High degree of problem solving skills and enjoy a challenge 
  • Individual must be highly motivitaed and results driven
  • Accuracy with figures 
  • Proactive disposition 
  • Must have great stakeholder management skills 
  • Customer centric 
  • Administration diploma preferred but not essential 

We offer you

  • A variety of exciting challenges with ample opportunities for development and training in a truly global landscape
  • A Culture that pioneers a spirit of innovation where Sustainability expertise drives visible result
  • An equal opportunity employment experience that values diversity & inclusion

Apply Now

If you are inspired to provide critical support to our services business and work with our valued customers , apply now. 

Application closing date 31/12/2020 
Please note applicants must be an Australian resident with full working rights in place


Tetra Pak is committed to protecting its employees, customers and you, our candidates. 
We are working towards completing all or most of the steps in the recruitment process for this position by virtual means and further information will be provided as part of the recruitment process.