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Services Account Representative

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Date: 22 Apr 2024

Location: Melbourne, VIC, AU

Company: Tetra Pak

At Tetra Pak we commit to making food safe and available, everywhere; and we protect what's good – protecting food, protecting people, and protecting the planet. By doing so we touch millions of people's lives every day. And we need people like you to make it happen.

Job Summary

 

We are looking for a Services Account Representative (SAR) who will be the main customer contact for operational Services business matters – including, but not limited to, management of service contracts, service coordination and customer support. You will be a key part of the Customer Service and Design team and the Services Market Operations team, covering one or more customer accounts, working closely with stakeholders across all areas and levels of the business, offering a quality service with innovative solutions, looking to drive excellence in customer satisfaction.

 

You will be based in Melbourne, Australia.

 

What you will do

 

As a Services Account Representative you will:

 

  • Work with orders and order coordination of relevant parts and materials
  • Execute relevant purchasing and invoicing activities and participate in strong collaboration between service administration teams
  • Participate in service contract fulfilment and follow-up; Managing service scheduling conflicts and scope fulfilment and/or variations
  • Lead communication and planning with customers for service and maintenance events
  • Lead customer enquiries to resolution; Responding and channeling it into the organisation as required
  • Support the sales team and customer to achieve desired outcomes

We believe you have

 

We believe that you are a person with strong customer service skills, a drive for results and the ability to prioritise and deliver what is needed.  You will be a team-player and be successful in building good relationships with colleagues. You will have a proven ability to build and maintain successful relations with customers. You can demonstrate effective contract management and resolution of schedule conflicts.

 

In addition, you have:

 

  • Minimum 3 years experience in administration, across boundaries is preferred
  • Strong productivity and continuous improvement focus
  • Excellent communication skills, both written and oral
  • Keen attention to detail and an analytical mindset
  • Intermediate to advanced Excel skills
  • Experience in SAP
  • Experience in a CRM system advantageous, but not essential

We Offer You

  • A variety of exciting challenges with ample opportunities for development and training in a truly global landscape
  • A culture that pioneers a spirit of innovation where our industry experts drive visible results
  • An equal opportunity employment experience that values diversity and inclusion
  • Market competitive compensation and benefits with flexible working arrangements

 

Apply Now

If you are inspired to be part of our promise to protect what’s good; for food, people, and the planet, apply through our careers page at https://jobs.tetrapak.com/. 

This job posting expires on 24 April 2024

If you have any questions about your application, please contact Rachel Fulton.

 

Diversity, equity, and inclusion is an everyday part of how we work. We give people a place to belong and support to thrive, an environment where everyone can be comfortable being themselves and has equal opportunities to grow and succeed. We embrace difference, celebrate people for who they are, and for the diversity they bring that helps us better understand and connect with our customers and communities worldwide.

 

Apply now »