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Services Account Manager

Date: 19-Nov-2020

Location: Melbourne, AU

Company: Tetra Pak

At Tetra Pak we touch millions of lives every day, ensuring better nutrition & healthier lifestyles through safe packaging and food processing solutions.
Guided by our global brand promise, PROTECT’S WHAT’S GOOD, we strive to make a difference by protecting food, people and our futures.
To do this we need more than smart technology. We need smart people too. People like you, who want to work with people like us.

Services Account Manager

We are looking for an Account Manager within our Services business based in Melbourne, Australia.

As an Account Manager you will be the main interface for regular services customer accounts while also being responsible for all technical matters incl. quality.

We expect the applicant to eagerly apply value selling tactics to grow the services business in a profitable way by having a deep knowledge of customer, operations and needs. 

What you will do

  •  Manage customer relationship from a service perspective through a structured communication approach
  • Understand customer needs through proactive continuous customer diagnosis
  • Create, implement and followup service account plans in alignment with customer and account team
  • Create, implement and followup quality plans per account in line with customer and account team
  • Identify sales opportunities, create solution and factbased value proposal, negotiate and close deals and drive growth of profitable service contracts
  • Manage internal interfaces and customer to assure efficient delivery of service and quality account plans
  • Support resolution of technical issues by being responsible for communication with customer and issue driver

Who you are

We belive you have:

 3-5 years of experience from similar role. This will suit candidates with experience in account management for food and beverage/ FMCG industries. 

  • Positive energy & a ‘can do’ attitude when taking on day to day challenges
  •  The confidence to contribute positively to our company culture
  •  Enjoys engaging with multiple stakeholders, and can influence without authority
  •  Embraces diversity
  •  Customer relationship mgt Sales Experience Technology industry
  • University Bachelor in Engineering/Business or equivalent


We offer you

  • A variety of exciting challenges with ample opportunities for development and training in a truly global landscape
  • A Culture that pioneers a spirit of innovation where Sustainability expertise drives visible result
  • An equal opportunity employment experience that values diversity & inclusion

Apply Now

If you are inspired to grow our services business by being a leading account manager and support to our customers, apply now.
Please note applicants must be an Australian resident with full working rights in place


Tetra Pak is committed to protecting its employees, customers and you, our candidates. 
We are working towards completing all or most of the steps in the recruitment process for this position by virtual means and further information will be provided as part of the recruitment process.