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Services Key Account Manager

Date: 12-Jun-2019

Location: Manila, PH

Company: Tetra Pak

Main Purpose of the Job

  • Main interface for key or regular customer accounts on the service business and all technical matters incl. quality. Applies value selling to grow the service business in profitable way based on deep knowledge of customer operations and needs. 

Description

  • Manage customer relationship from a service perspective through a structured communication approach.
  • Support resolution of technical issues by being responsible for communication with customer and issue driver
  • Identify customer needs, create solution and fact-based value proposal, negotiate and close deals
  • Understand customer needs through proactive continuous customer diagnosis
  • Create, implement and follow-up service account plans and targets in alignment with customer and Key Account team
  • Create, implement and follow-up quality plans and targets per account in line with customer and Key Account team
  • Drive service contracts deployment to secure customer operational excellence
  • Follow-up value delivered, customer satisfaction and performance on service events with customer and internally
  • Manage internal interfaces to assure efficient delivery of service and quality account plans and targets
  • Be an integrated member in the Key Account team, driving the service business as a part of a system supplier approach.
     

Qualification

  • Degree in Engineering, preferably electrical or mechanical or equivalent
  • At least 8 to 10 years of relevant experience in managing Technical Sales/ Technical Service
  • preferably from aftermarket industrial sectors - Manufacturing, Heavy Equipment and Industrial sector
  • Proven track record in Technical Services / Managing Corporate Key Customers
  • Sound financial and operational experience to manage services contracts with strategic business acumen mindset
  • Proactive drive resolution of customers issues through effective communication with the regional customers
  • Excellent communication and interpersonal skills
  • Willing to travel and attend to customers enquiries or resolve operational issues

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