Service Engineer

Job Summary

Tetra Pak is looking for a Service Engineer who will support the FSO team by delivering support to our internal team and customers by providing on-site support for Tetra Pak Equipment in our customers' production facilities. We are looking for customer-focused Service Engineers who can travel. You will also have a dedication to quality and health and safety.

The Service Engineer will coordinate and execute preventive & corrective maintenance. Successfully and independently install, commission Tetra Pak equipment. Deliver customer training. Troubleshoot with methodology and solve complex issues on Tetra Pak equipment with the support of the experts. Constantly strive to improve line performance to ensure the effective operation of Tetra Pak line equipment and excellent customer relations.

Please note that this position is based in São Miguel island - Azores.

What you will do

• Act as an ambassador for Tetra Pak at all times, ensuring and promoting good working relationships with customers, ensuring that Tetra Pak’s reputation is sustained.
• Execute all work in accordance with Tetra Pak and Customer food safety regulations and requirements, and escalate any discovered food safety, quality assurance or regulatory issues
• Provide installation, commissioning, preventive maintenance and troubleshooting services on Tetra Pak Equipment in line with global Tetra Pak standards and OHS procedures and ensure that equipment performs according to defined expectations
• Execute installation and commissioning of relevant rebuilding kits/upgrades according to procedures and reinstate lines into production.
• Perform the analysis and troubleshooting of mechanical, electrical and automation issues, and execute the necessary repairs.
• Promptly report and manage all discovered Technical Issues according to the QTIM process and when needed, escalate to next appropriate level in a timely manner providing a proper problem description to ensure rapid resolution.
• Conduct systematic root cause analysis of problems to enable permanent resolution.
• Actively seek opportunities to drive continuous improvement at our customer's production facilities, and provide timely follow up on customer requests, concerns and problems
• Conduct production supervision and operator training at customer sites
• Obtain and maintain key certifications on key components and modules
• Timely submittal of all travel expenses, time reporting, service reporting and e-mail correspondence
• Share knowledge and support the development of skills of Tetra Pak colleagues

We believe you have

• Bachelor's degree or higher, in electronic or electro-mechanical engineering - or equal experience in the field.
• Experience installing, maintaining and troubleshooting of Tetra Pak processing and packaging machines within the Food & Beverage industry
• Experience in manufacturing equipment installation, controls/automation including servo systems, maintenance and/or service work
• Strong mechanical aptitude
• Commitment to a health and safety culture
• The ability to utilise WCM/TPM principles, such as Continuous Improvement and PSM methodologies
• Troubleshooting experience on Allen Bradley frequency drives, PLC equipment including Siemens S7, Rockwell RS Logix 5, 500, 5000 PLC programming software, Intouch (Wonderware)
• A fluent level of writing and speaking English
• A valid driver’s license
• Ability to handle multiple stakeholders with a customer focused mindset
• Ability to travel