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Field Service Engineer B (Processing experience)

Date: 19-Jun-2019

Location: Kuala Lumpur, MY

Company: Tetra Pak


  • Execute Capital Equipment installations at customer sites according to the ItP process. Be able to act as site responsible for L1 and L2 Capital Equipment installations at customer sites according to the ItP process.
  • Execute, plan and coordinate preventive maintenance activities, ensuring agreed performance of Tetra Pak lines. Reinstate lines into production according to procedures. Execute installation of relevant rebuilding kits/upgrades  according to procedures and reinstate lines into production.
  • Execute analysis and troubleshoot to resolve mechanical and automation issues. Conduct systematic root cause analysis of problems to enable permanent resolution. Promptly report and mange all discovered Technical Issues according to the QTIM process and, when needed, escalate to next appropriate level in a timely manner providing a proper problem description to ensure rapid resolution.
  • Inform relevant Tetra Pak Field Staff about ongoing service activities as well as of any issues affecting the customer or the quality of Tetra Pak service. Participate actively in looking for business opportunities and share them with technical sales responsible (e.g. TKAM). Suggest solutions and support technical sales activities.
  • Conduct relevant customer training.
  • Participate in building good relationships with customer staff and relevant colleagues in own Market Company. Act as an ambassador for Tetra Pak at all times, to ensure good working relationships with the customer and that TP’s reputation is sustained. Share knowledge and support the building of skills of TP colleagues.
  • Execute and complete all relevant reports in an accurate and timely way. Distribute reports according to existing procedures and ensure that proper handover is done. Maintain a good knowledge and understanding of all relevant technical documentation.
  • Execute all work in accordance with Tetra Pak and Customer safety regulations and requirements and promote a safe working culture in the team. Execute all work in accordance with Tetra Pak standards and requirements regarding product quality and food safety. Address all discovered food safety, quality assurance and regulatory issues.


  • Diploma/Degree in Mechatronics, Electrical Engineering or Automation Engineering or Mechanical.
  • Minimum 2- 5 years of relevant working experience in field service / production line maintenance with good hands on skills.
  • Hands on experience in PLC Programming either Allen Bradley OR GeFanuc Proficy is good to have.
  • Willing to travel 90% time in Malaysia.
  • Must Possess Own Transport with driving license
  • Willing to work OT and flexible hours to resolves customers’ issues.

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