SSN Sales Administrator

Job Summary

The European Sales Administration Centre, a department within Tetra Pak Technical Service, handles spare part order administration for all Tetra Pak customers in Europe. The department, based in Lund service ~3900 customer sites in Europe, TIRCCA, Maghreb in thirteen different languages. This department includes the Sales Administration Officers who directly handle our customer satisfaction. We are now looking for a talented Ukrainian speaking Sales Administrator Officer to join. 

As our Sales Administration Officer you will play a vital role in our dynamic team’s success to handle all the administrative tasks for the spare part orders, from initial contact with the customer, to co-ordination and follow-up of transportation to the customer’s destination. You will report to Sales Administration Manager of the European Sales Administration Centre in Lund. 

This position is based in Kiev, Ukraine, and it is a permanent position.

What you will do

• Act as our main contact for customers & market companies for parts orders and inquiries. 
• Respond to incoming orders and aid queries by phone and e-mail. 
• Execute order administration tasks in SAP’s ECC and CRM and other internal tools & systems. 
• Follow-up on orders, service level agreements and other key measurements. 
• Assure that transport to each customer is done at the right time, and at the lowest cost. 
• Work in close cooperation with the European market companies & other internal departments. 
• Continuously build and use your network of Tetra Pak colleagues & external partners for support. 

We believe you have

• You are a person that is result-oriented and service-minded.
• You have no problem working on various tasks at the same time.
• Your work is highly structured, ensuring accuracy on a detailed level.
• You can work independently but you are also a team player and enjoy collaborating with your teammates and other teams to solve work tasks in the most efficient way. Furthermore, customer service being your leading star. 
• Relevant post-secondary education. 
• Great experience of working with customer service and administrative tasks. 
• Good knowledge of the Microsoft Office package.  
• Experience of working with SAP’s CRM or ECC is a plus.  
• Excellent communication skills 

We also expect you to be fluent in both Ukrainian and English, written and verbally.