Service Engineer

Job Summary

Tetra Pak South Africa has an opening for experienced Service Engineer to fill rewarding and challenging roles that allow freedom with responsibility, while working directly with our Field Service Operations (FSO) team and customers.

This is a permanent position that will entail extensive travel within the Southern Africa region, often attending to last-minute service calls on Tetra Pak equipment and components.

The FSO team delivers support to our internal team and customers by providing both remote technical support, and on-site support for Tetra Pak Equipment in our customers' production facilities.

We are looking for customer-focused Service Engineers who are able to travel up to 75% of the time. You will be based in the Johannesburg region and will be in daily communication with our Team Leader based in Johannesburg.

What you will do

• Act as an ambassador for Tetra Pak at all times, ensuring and promoting good working relationships with customers, ensuring that Tetra Pak’s reputation is sustained.
• Execute all work in accordance with Tetra Pak and Customer food safety regulations and requirements, and escalate any discovered food safety, quality assurance or regulatory issues.
• Provide installation, commissioning, preventive maintenance and troubleshooting services on Tetra Pak Equipment in line with global Tetra Pak standards and OHS procedures and ensure that equipment performs according to defined expectations.
• Execute installation and commissioning of equipment according to procedures and reinstate lines into production after upgrades or maintenance services have been completed.
• Perform the analysis and troubleshooting of mechanical, electrical and automation issues, and execute the necessary repairs.
• Promptly report and manage all discovered Technical Issues according to our internal processes and when needed, escalate to next appropriate level in a timely manner providing a proper problem description to ensure rapid resolution.
• Conduct systematic root cause analysis of problems to enable permanent resolution.
• Actively seek opportunities to drive continuous improvement at our customer's production facilities, and provide timely follow up on customer requests, concerns and problems.
• Conduct production supervision and operator training at customer sites.
• Obtain and maintain key certifications on key components and modules.
• Ensure that you submit all travel expenses, time reports, service reports and e-mail correspondence in a timely manner.
• Share knowledge and support the development of skills of Tetra Pak colleagues.

We believe you have

• Trade Tested Instrumentation Mechanician / Technician or holder of National Diploma in Process Instrumentation with 5 years relevant technical experience
• Experience installing, maintaining and troubleshooting processing equipment within the Food & Beverage industry is an advantage
• Installing, maintaining and troubleshooting of process instrumentation and plant components, such as control valves are essential.
• Basic level of competence with Siemens S7-300 & S7-1200 PLC hardware and Wonderware InTouch HMI an added advantage.
• Strong mechanical aptitude and willingness to service large mechanical food processing equipment.
• Commitment to a health and safety culture
• The ability to utilize WCM/TPM principles, such as Continuous Improvement and Problem-Solving Methodologies
• Eagerness and dedication to learning, mentoring and coaching.
• A fluent level of writing and speaking English
• A valid driver’s license
• Ability to handle multiple stakeholders with a customer focused mindset
• Ability to travel up to and about 75% of the time