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Service Engineer-Evergreen

Date: 09-Jan-2021

Location: Johannesburg, South Africa

Company: Tetra Pak

At Tetra Pak we touch millions of lives every day, ensuring better nutrition and healthier lifestyles through safe packaging and food processing solutions. Guided by our global brand promise, PROTECTS WHAT'S GOOD, we strive to make a difference by protecting food, people and our futures. To do this we need more than smart technology. We need smart people too.People like you, who wants to work with people like us.

Service Engineer

Tetra Pak South Africa has multiple openings for experienced Service Engineers to fill rewarding and challenging roles that allow freedom with accountability while working directly with our Field Service Operations (FSO) team and customers.


The role will include long term and short-term assignments, and last-minute service calls on all Tetra Pak equipment and components in the Southern Africa region.


The FSO team delivers support to our internal team and customers by providing on-site support for Tetra Pak Equipment in our customers' production facilities. We are looking for customer-focused Service Engineers who can travel up to 75% of the time. You will also have a dedication to quality and health and safety.


The successful candidates will report to the Team Leaders based in Johannesburg or Port Elizabeth.

What You Will Do

  • Act as an ambassador for Tetra Pak at all times, ensuring and promoting good working relationships with customers, ensuring that Tetra Pak’s reputation is sustained
  • Execute all work in accordance with Tetra Pak and Customer food safety regulations and requirements, and escalate any discovered food safety, quality assurance or regulatory issues
  • Provide installation, commissioning, preventive maintenance and troubleshooting services on Tetra Pak Equipment in line with global Tetra Pak standards and OHS procedures and ensure that equipment performs according to defined expectations
  • Execute installation and commissioning of relevant rebuilding kits/upgrades according to procedures and reinstate lines into production
  • Perform the analysis and troubleshooting of mechanical, electrical and automation issues, and execute the necessary repairs
  • Promptly report and manage all discovered Technical Issues according to the process and when needed, escalate to next appropriate level in a timely manner providing a proper problem description to ensure rapid resolution
  • Conduct systematic root cause analysis of problems to enable permanent resolution
  • Actively seek opportunities to drive continuous improvement at our customer's production facilities, and provide timely follow up on customer requests, concerns and problems
  • Conduct production supervision and operator training at customer sites
  • Obtain and maintain key certifications on key components and modules
  • Timely submittal of all travel expenses, time reporting, service reporting and e-mail correspondence
  • Share knowledge and support the development of skills of Tetra Pak colleagues

Who you are!

  • N6/Diploma with a Trade Test in Electrical, Instrumentation,Millwright or Equivalent technical qualification and 5 years relevant experience
  • Experience installing, maintaining and troubleshooting of processing and packaging machines within the Food & Beverage industry is preferred
  • Experience in manufacturing equipment installation, controls/automation including servo systems, maintenance and/or service work an advantage
  • Strong mechanical aptitude
  • Commitment to a health and safety culture
  • The ability to utilise WCM/TPM principles, such as Continuous Improvement and Problem Solving Methodologies
  • Troubleshooting experience on Allen Bradley & Danfoss frequency drives, PLC equipment including Siemens S7, Rockwell RS Logix 5, 500, 5000 PLC programming software, Intouch (Wonderware) would be an added advantage
  • A fluent level of writing and speaking English
  • A valid driver’s license
  • Ability to handle multiple stakeholders with a customer focused mindset
  • Ability to travel up to and about 75% of the time

We Offer You

  • Variety of exciting challenges with ample opportunities for development and training in a truly global landscape
  • Culture that pioneers spirit of innovation where our engineering geniuses drive visible results
  • Equal opportunity & employment experience that values differences and diversity
  • Market competitive compensaton and benefits with flexible working arrangements 

Apply Now!

If you are inspired to share our responsiblites of protecting food to protecting the planet, please submit your resume in English through our careers page on jobs.tetrapak.com.


This job position will expire on 31st March 2021.


For queries about your application contact Sandile Livi