Future Talent - Services Account Representative

Job Summary

Start your career development and become Tetra Pak’s next Future Talent! We are looking for highly motivated newly graduates to join us in 2025! 

Future Talent Programme is a program for young talents within Tetra Pak. We offer a permanent position from start in September 2025 at our site in Cairo, Egypt . You will onboard an individual designed development programme for 18 months connected to a specific position and the Tetra Pak organization. During the programme you will participate in trainings and job rotations throughout various parts of Tetra Pak to explore your potential and grow as a person. As a Future Talent here with us, you will get to know our entire business and collaborate with colleagues all over the world. And this is just the beginning of your Tetra Pak career!

Visit https://www.tetrapak.com/about/future-talent and read more about Tetra Pak Future Talent Programme!

Services Account Representative – Future Talent Programme

As our next Future Talent, you will develop your commercial skills and bring you leading knowledge in an accelerated way. You will be part of a truly global company with a dynamic, innovative mindset as well as strong roots in a technological environment. From day 1 you will be delivering results as a true team member and hold a real position. Your manager will plan the content of your program and support you in your development journey. By the end of the program, you will gain great experiences to help you continue your exciting career within our company.

We are looking for talented and highly motivated new graduates to become the next generation of Services Account Representatives (SAR) who will be the main customer contact for operational Service business matters – including, but not limited to, management of service contracts, service coordination and customer support. In this position you will support facilitating service sales growth ambition through account management. You will be a key part of the Customer Service and Design team and the Services Market Operations team, working closely with stakeholders across all areas and levels of the business.

You will be based in Jeddah, Saudi Arabia  but work in a global arena.

What you will do

As a Services Account Representative you will be involved in the following activities: 

• Working with orders and order coordination of relevant parts and materials
• Executing relevant purchasing and invoicing activities and participate in strong collaboration between service administration teams
• Participating and coordinating service contract fulfilment and follow-up, Managing service scheduling conflicts and scope fulfilment and/or variations
• Supporting communication and planning with customers for service and maintenance events, permanent solutions and re-building kits
• Supporting with customer enquiries to resolution; Responding and chanelling it into the organisation as required
• Supporting the sales team and customer to achieve desired outcomes
• Following-up customer satisfaction results and amplify customer voice to business unites
   

We believe you have

We believe that you are a person with a drive for results and the ability to prioritise and deliver what is needed.  You are  a team-player with the ability to build good relationships with colleagues, and you have the potential to build and maintain successful relations with customers. 

In addition, you have:

• University/Bachelor degree in technical/business disciplines or equivalent
• Strong productivity and continuous improvement focus
• Fluent in English with excellent communication skills
• Keen attention to detail and an analytical mindset