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Business Expert

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Date: 2 Jun 2025

Location: Jakarta, ID

Company: Tetra Pak

At Tetra Pak we commit to making food safe and available, everywhere; and we protect what's good – protecting food, protecting people, and protecting the planet. By doing so we touch millions of people's lives every day.

And we need people like you to make it happen.

We empower you to reach your potential with opportunities to  make an impact to be proud of – for food, people and the planet.

 

Job Summary

Tetra Pak is looking for a Business Expert who will drives Sales and Customer Management (S&CM) process excellence, governance and maturity by building capability, adoption of tools & reports in frontline roles.

What you will do

As a Business Expert, you will:

  • Drive S&CM Process Governance & Maturity in the market:
  • Covers responsibility in the market of MSPI
  • Support S&CM Market process driver in being the voice of S&CM in the market leadership team (MLT)
  • Drive focus on building S&CM process, capability, tools & data by setting ambitions linked to market needs, agreed action plan & milestone review (lead/ lag indicator)
  • Define & follow up on annual target for each process KPIs and proactively drive awareness in MLT and agree on actions for improvement
  • Build frontline capability and be first line of support for end-users
  • Be the local center of excellence for assigned sales processes such as Account Planning & Management, Value Selling, Customer Experience, Sales forecasting, Smart Sales, coordination for B2Bi and PM pricing
  • Drive adoption of process, tools and report by training and supporting the end-users
  • Best practice sharing with the global network and bringing the good practices to local markets
  • Drive Improvements - local and global rollouts
  • Be the voice of market in the global S&CM process network
  • Lead implementation, training and communication of new/ changes related to S&CM processes in the market
  • Coordinate raising and closure of tickets related to sales processes, tools, data etc
  • Conduct maturity assessment, align with central team on gaps and improvement actions and end-user training, support, where required
  • Be responsible for timely entry of data into the respective tools/ platforms and coordination of mass uploads
  • Continuously drive data quality improvement across 3 businesses (packaging, processing and service)

We believe you have

  • Min 5 years of experience
  • Has experience in commercial excellence and / or sales roles
  • Good understanding of Sales & Customer Management process
  • Good attention to details, organized and analytical
  • Being proactive, persuasive, self driven and independent
  • Have strong motivation to learn new things
  • Ability to collaborate among different functions

We Offer You

  • A variety of exciting challenges with ample opportunities for development and training in a truly global landscape
  • A culture that pioneers a spirit of innovation where our industry experts drive visible results
  • An equal opportunity employment experience that values diversity and inclusion
  • Market competitive compensation and benefits with flexible working arrangements

 

Apply Now

If you are inspired to be part of our promise to protect what’s good; for food, people, and the planet, apply through our careers page at https://jobs.tetrapak.com/. 

This job posting expires on 20 June 2025

Diversity, equity, and inclusion is an everyday part of how we work. We give people a place to belong and support to thrive, an environment where everyone can be comfortable being themselves and has equal opportunities to grow and succeed. We embrace difference, celebrate people for who they are, and for the diversity they bring that helps us better understand and connect with our customers and communities worldwide.

 

Apply now »