Credit Controller

Job Summary

• Establishing credit limits and evaluating the creditworthiness of customers.
• Develop and implement effective credit control policies and procedures to minimize credit risk and improve collection efficiency.
• Managing credit and receivable accounts to contribute to the organization’s overall financial stability and profitability.
• Monitoring credit exposure and minimising bad debt risks at the organisation.
• Collecting accounts and applying strategies to encourage timely payments.
• Maintaining positive relationships with customers, while effectively mitigating credit risks and ensuring timely collections.
• Conduct regular credit reviews and reassess credit limits based on payment history and changes in credit worthiness.
• Coordinating with other departments such as sales, customer service, finance and top management to handle all credit-related matters appropriately.  
• Being hyperaware on the external environment and utilizing new financial tools to streamline collection process

What you will do

• Monitor and manage the credit control processes, ensuring adherence to company policies and procedures.
• Evaluate and assess the creditworthiness of new and existing customers through financial analysis, credit checks and payment history review.
• Set appropriate credit limits for customers based on risk assessment and maintain accurate credit files and records.
• Monitor customer accounts to ensure timely payments and address any payment delays or discrepancies promptly.
• Engage with customers to establish payment plans, negotiate payment terms and resolve billing inquiries or disputes.
• Develop and implement strategies to minimise late or non-payment by customers, including initiating collection actions and negotiating payment plans.
• Generate regular reports on accounts receivable, collections and credit risk to management, highlighting areas of concern or improvement opportunities.
• Stay updated on industry trends and best practices related to credit control and propose process enhancements or system improvements when necessary.
• Maintain strong relationships with customers, providing excellent customer service and addressing their queries or concerns related to credit matters.
• Report any payment issues to management or the appropriate team.
• Follow up on overdue invoices and payments and implement company collections procedures as necessary.
• Look for ways to improve debt collection processes

We believe you have

• 7-8 years of experience in managing credit and accounts receivables or in a similar credit management role within a global environment.
• High-level English skills to communicate with diverse stakeholders within a global environment such as top management and central team
• Strong knowledge of credit control principles, practices
• Proficiency in using financial software and credit management tools.
• Excellent analytical skills with the ability to evaluate financial information, perform risk assessments and make informed credit decisions.
• Knowledge of MS Office, SAP, BO
• Exceptional attention to detail and accuracy in data entry and documentation.
• Outstanding communication and negotiation skills, with the ability to effectively resolve conflicts.
• Familiarity with legal and regulatory frameworks, such as consumer credit laws.
• Experience in handling international credit control and dealing with different currencies.
• Experience with ERP systems and credit management software.
• Demonstrated record of improving credit control processes and reducing bad debt.
• Exceptional communication and negotiation skills to interact with internal teams and external stakeholders.
• Strong time management and organizational skills, with the ability to prioritize tasks and meet deadlines.