Associate System Issue Analyst

Job Summary

Do you love to support our customers when they need it the most? Are you also an energic and collaborative person – then you might be our new star! We are looking for a new colleague to the team within Customer Issue Resolution!

Our organization is responsible for quality, leading the resolution of issues, claims handling and pro-actively performing analysis. When joining this team, you will be responsible to analyze incoming technical issues related to our customers equipment, performing systematic reporting of issues and claims to forward them to responsible organization within Tetra Pak. You will lead the compensation to customer and analysis to enable fact-based communication and decision making on many different levels.

The position is temporary for 6 months and will be based in Turkey or Dubai. You will be part of our Customer Claims Team in Iberia, Middle East and Africa geography. You will report to Manager Customer Claims and Process Management based in Dubai, UAE.

What you will do

• Analyze the problem, analysis of root cause and involve responsible organizations
• Analyze customer claims, provide compensation, forward to root cause owner according to claim policy
• Analyze data and create statistics and reports on issues and claims to support business decision.
• Ensure data quality and share update on root cause and corrective actions taken.
• Communicate on daily basis with our customers and collaborate internally to find solutions.

We believe you have

• At least 3 years of experience of quality analysis, knowledge, data collection, and reporting
• A total of 5-7 years of experience where you have worked with quality- and/or customer management.
• A university degree in a relevant field of the position like engineering, business administration or similar.
• Experience from stakeholder management in an international environment, including direct customer contact.
• Fluent in English, both written and spoken
• Additional language skills are a merit, just as experience from SAP software products.
• As a person you have a strong focus on quality, you are structured and precise. You demonstrate customer focus and strive for customer satisfaction. We expect you to be analytical and well organized who enjoy problem solving. You have technical interest and ability to go to the depth on issues. At the same you can think in a broader perspective with overview how things are connected.
• You communicate well and collaborate easily with others across boundaries. It is important that you are comfortable to work on your own in an independent way. You seek to be a part of an international team.