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Services Account Manager

Date: 21-Nov-2020

Location: Houten, NL

Company: Tetra Pak

At Tetra Pak we touch millions of lives every day, ensuring better nutrition and healthier lifestyles through safe packaging and food processing solutions. Guided by our global brand promise, PROTECTS WHAT´S GOOD, we strive to make a difference by protecting food, people and our futures. To do this we need more than smart technology.  We need smart people too. People like you, who wants to work with people like us.

Services Account Manager

We are now looking for a new colleague to our Services Sales Team with enthusiasm, passion, strong sales and business acumen (in a technical B2B environment), very good communication and problem-solving skills in the position of Services Account Manager.

The purpose of the role is to drive the sales of the Services portfolio within the Netherlands, part of the Market Area France & Benelux. The role will be to promote Tetra Pak services toward customers in all the technical support and solutions to customers and colleagues during the sales phase of products and services and to give appropriate support during the implementation phase.

The focus shall be to build strongly on an already strong customer relationship to achieve long term sustainable growth by identifying and capturing short, medium and long term business opportunities. Develop and drive execution of customer-centric strategic operational key account plans aligned to Tetra Pak and customer business objectives. Ensure that customer issues are resolved in a timely manner, and the resolution is accepted by the customer. 

The position will be based in Houten (Netherlands), you are willing to travel up to 50% of the time, predominantly within Benelux. 

What You Will Do:


  • Weekly/monthly traveling to customers’ site
  • Planning and sales visits, analyzing data about the performance of machinery, preparing with possible solutions, improvement options
  • Proactively selling the existing service portfolio (service contracts, upgrades, customer training and spare parts)
  • Identify needs and qualifying opportunities with customers to obtain a quote request for products within Tetra Pak’s Technical Sales & Service Portfolio
  • Follow up on orders to ensure progress
  • Keep customers and colleagues informed about the process by sharing relevant information frequently
  • Close cooperation with sales administration team in preparing quotations, contracts
  • Handling technical complaints, liaison with Field Service Engineers, analyzing the issues in cooperation and finding the solution to avoid recurrence

Who You Are:  


  • Education: degree or equivalent in Engineering / Science / Technology
  • At least 5 years of experience in a sales / customer-facing position
  • Knowledge of food processing (preferably cheese and dairy) and possibly packaging equipment services required
  • Ability to work independently and within a team.
  • Use to working to KPI and service levels.
  • A person sufficient in working alone and bringing results individually
  • Outstanding communication skills, sharing information promptly with clients and colleagues
  • Highly customer-oriented attitude with good negotiation skills
  • High level of English required, Dutch is a great plus
  • Experience in the use of CRM tools

We offer you


  • Variety of exciting challenges with ample opportunities for development and training in a truly global landscape
  • A culture that pioneers spirit of innovation where our engineering genius drives visible result
  • Equal opportunity employment experience that values difference and diversity
  • Market competitive compensation and benefits with flexible working arrangements

Apply now!

If you are inspired to share our responsibility of protecting food to protecting the planet, apply through our careers page on https://jobs.tetrapak.com/
Tetra Pak is committed to protecting its employees, customers, and you, our candidates. We are working towards completing all or most of the steps in the recruitment process for this position by virtual means and further information will be provided as part of the recruitment process.