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Customer Service Representative

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Date: 25-Jan-2023

Location: Hochheim, DE

Company: Tetra Pak

At Tetra Pak we commit to making food safe and available, everywhere; and we protect what's good – protecting food, protecting people, and protecting the planet. By doing so we touch millions of people's lives every day. And we need people like you to make it happen.


Job Summary

We are looking for a CSR who will be responsible for our back office activities related to order management, design handling and logistics, linked to operational excellence which also includes offering quality service with innovative solutions to drive customer satisfaction. 

In this permanent role you will be based in Hochheim, Germany.

What you will do

As Customer Service Representative you will be responsible for:


  • Ensuring and implementing order management processes (decor administration, order administration, invoicing and logistics)
  • Customer care through Salesforce system
  • Maintaining reports for sales and delivery handling
  • Close collaboration with front office to provide the best possible service to customers
  • Identifying opportunities for improvement and advancing the supply chain service level in packaging material and additional material
  • Constant communication with production planning to ensure on time and full orders confirmation
  • Constant communication with logistics team in regards of deliveries 
  • Taking special tasks and independent projects (further development of key figures)

We believe you have

We believe you have:


  • Customer-focused mindset
  • Self-driven, proactive and highly structured approach to work
  • Ability to handle multiple tasks and prioritize amongst them
  • Ability to work independently and take additional tasks
  • Fluent German language skills and business level of English proficiency
  • Good working knowledge of MS Office
  • SAP experience is an asset
  • Minimum 1 year of experience in Customer Service or similar
  • Good communication skills and being a team player


We Offer You

  • A variety of exciting challenges with ample opportunities for development and training in a truly global landscape
  • A culture that pioneers a spirit of innovation where our industry experts drive visible results
  • An equal opportunity employment experience that values diversity and inclusion
  • Market competitive compensation and benefits with flexible working arrangements


Apply Now

If you are inspired to be part of our promise to protect what’s good; for food, people, and the planet, apply through our careers page at This job posting expires on 10.02.2023.