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Title:  Service Delivery Manager

Location: 

Helsinki, FI

 

At Tetra Pak we commit to making food safe and available, everywhere; and we protect what's good – protecting food, protecting people, and protecting the planet. By doing so we touch millions of people's lives every day. 

And we need people like you to make it happen.

We empower you to reach your potential with opportunities to  make an impact to be proud of – for food, people and the planet.

 

Job Summary

Customer Service Operations North Europe is delivering Maintenance, Upgrades, Installation and Issue resolution to our customers. We stand for quality and performance, and with a growing business we constantly are developing our capabilities and operations to stay attractive and professional to our customers.

We are looking for a Service Delivery Manager that will be the pivotal for Tetra Pak services by leading a team of professional Service Delivery Engineers within Customer Service Operations.

 

Are you passionate about leading a Service team, and engaging and developing others and delivering technical support to Tetra Pak Customers?

What you will do

As a Service Delivery Manager, you will be responsible for managing a part of the Service organization. You will ensure Tetra Pak provides our customers with a high quality of services, and that all issues are dealt with in the most effective way both for the customer and Tetra Pak.

This position provides a strong foundation in working closely with customers, the Customer Service Operations Director, the Central Planner and Account Managers, and will provide continuing career opportunities within the company. 

 

You will focus on
•    Lead, develop and manage the field force according to the OHS Regulations, Individual Development Plan’s, Global HR Processes and Company Policies.
•    Lead the supervision of all planned activities, to ensure they are executed to a high standard and in line with agreed procedures.
•    Drive adoption and use of Processes and workflows into the day-to-day operations
•    Lead issue resolution (management and escalation) to ensure timely quality resolution to the satisfaction of the customer.

We believe you have

  • You are a self-driven, highly motivated person with a will to lead and taking ownership for your team.
  • As the work includes close contacts with customers, suppliers and colleagues, it is important that you have excellent communication skills and the ability to create and maintain relationships.
  • You are used to work in a high paced environment and can structure your work efficiently to deliver accurate and timely results.
  • You are a leader with a positive and inspiring approach, motivating and coaching is something you enjoy. 
  • We think you have Technical/engineering education and a solid working experience of service business and products and are truly Customer oriented.
  • You have a high level of food safety knowledge and very good knowledge of mechanical and electrical components.
  • A good command of both written and spoken English and Finnish is a requirement. 

We Offer You

  • A variety of exciting challenges with ample opportunities for development and training in a truly global landscape
  • A culture that pioneers a spirit of innovation where our industry experts drive visible results
  • An equal opportunity employment experience that values diversity and inclusion
  • Market competitive compensation and benefits with flexible working arrangements

 

Apply Now

If you are inspired to be part of our promise to protect what’s good; for food, people, and the planet, apply through our careers page at https://jobs.tetrapak.com/. 

This job posting expires on 30 March, 2026

If you have any questions about your application, please contact Ilona Szőke.

 

Diversity, equity, and inclusion is an everyday part of how we work. We give people a place to belong and support to thrive, an environment where everyone can be comfortable being themselves and has equal opportunities to grow and succeed. We embrace difference, celebrate people for who they are, and for the diversity they bring that helps us better understand and connect with our customers and communities worldwide.

 

Apply now »