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Issue Resolution Expert - Cheese

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Date: 11 Feb 2025

Location: Heerenveen, NL

Company: Tetra Pak

At Tetra Pak we commit to making food safe and available, everywhere; and we protect what's good – protecting food, protecting people, and protecting the planet. By doing so we touch millions of people's lives every day.

And we need people like you to make it happen.

We empower you to reach your potential with opportunities to  make an impact to be proud of – for food, people and the planet.

 

Job Summary

 

We are recruiting for an Issue Resolution Expert Cheese colleague, to secure swift, systematic, and effective solving of customer issues in the Business stream.

The position is based in Heerenveen, Netherlands, optionally it can be based also in Olsztyn (PL) or in Winsted (US)

What you will do

 

  • Secure swift, systematic, and effective resolution of customer issues in a prioritized order to increase customer satisfaction and repeat orders.
  • Manage and involve business stream management and key stakeholders in prioritizing top issues and providing performance information.
  • Drive and promote capability development in fact-based problem-solving.
  • Support continuous improvement and learning by actively assisting and following up on reported issues.
  • Ensure learnings from customer issues lead to a more robust portfolio and prevent similar issues.

In collaboration with the Manager of the Top Issue Resolutions Team, you will:​​​​​​​

  • Lead the issue resolution process, prioritize escalated issues, and manage communication.
  • Lead the prioritization process through regular meetings, including reporting and follow-up.
  • Suggest areas of improvement to the Quality Manager or other relevant areas.
  • Maintain and support business stream systems.
  • Handle claims and provide process support.
  • Support capability development within robust solutions design.
  • Transform learnings from issue resolution into preventive quality initiatives.
  • Strive to fulfil or improve annual agreed individual objectives.
  • Provide feedback to other departments to ensure continuous learning.​​​​​​​

We believe you have

 

  • Insight into food processing and products.
  • Experience with problem-solving methodologies such as 8D or similar.
  • Proficiency in MS Office and SAP.
  • Training and coaching capabilities with strong communication skills.
  • A service and business-minded team player attitude.
  • 1-5 years of experience in food production or related fields.
  • 1-5 years of experience with ISO or other relevant quality management systems.
  • An engineering or food process specialist degree.
  • Personal drive, flexibility, and persistence.
  • Analytical and systematic thinking.
  • A business-minded and result-oriented approach.
  • Pragmatic approach and strong convincing skills

We Offer You

 

  • A variety of exciting challenges with ample opportunities for development and training in a truly global landscape
  • A culture that pioneers a spirit of innovation where our industry experts drive visible results
  • An equal opportunity employment experience that values diversity and inclusion
  • Market competitive compensation and benefits with flexible working arrangements

 

Apply Now

If you are inspired to be part of our promise to protect what’s good; for food, people, and the planet, apply through our careers page at https://jobs.tetrapak.com/. 

This job posting expires on 27th January, 2025.

 

Diversity, equity, and inclusion is an everyday part of how we work. We give people a place to belong and support to thrive, an environment where everyone can be comfortable being themselves and has equal opportunities to grow and succeed. We embrace difference, celebrate people for who they are, and for the diversity they bring that helps us better understand and connect with our customers and communities worldwide.

 

Apply now »