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Services Key Account Manager

Date: 16-Jul-2019

Location: Hamilton, NZ

Company: Tetra Pak

Main Purpose of the Job

Responsible for keeping the team of Services Account/Support Representatives running efficiently, delivering profitability, and ensuring compliance with relevant processes.  Responsible for providing excellent customer service and to increase customer satisfaction, loyalty and retention.

Key Outputs and Measurements

CX NPS for relevant touch points, Sales, Sales margin, e-business deployment, opportunity hit rate, sales lead response time, service agreement margin

Key Relationships

Customers, Services Director, Services Key Account/Sales Manager, Services Sales Engineer, Product Manager, Services Delivery organisation such as FSO

Critical Experience

5+ years experience in dealing with Tetra Pak Customers. Services Portfolio Knowledge. Demonstrate leadership skills, communication skills

Minimum Education

University Bachelor or equivalent in Business, /Administration/ Industrial Engineering

Key Responsibilities

1. Lead the services support team by coordinating activities and planning resources with focus on quality, profitability and excellence in customer service while ensuring employee motivation and retention. 2. Lead team KPIs and take actions to reach agreed performance targets. 3. Lead services sales support activities through close collaboration with Services Director and services sales team. 4. All other resposnibilities of Services Account Representatives


In addition to the managerial role the the job holder can be operational responsible for a number of customers.

Residency Status

New Zealand or Australian permanent residency, or citizenship, is preferred

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