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Services Account Representative - Maternity Leave Cover

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Date: 7 Apr 2025

Location: Hamilton, NZ

Company: Tetra Pak

At Tetra Pak we commit to making food safe and available, everywhere; and we protect what's good – protecting food, protecting people, and protecting the planet. By doing so we touch millions of people's lives every day.

And we need people like you to make it happen.

We empower you to reach your potential with opportunities to  make an impact to be proud of – for food, people and the planet.

 

Job Summary

Sales Account Representative

Maternity Leave - 6 months Fixed Term - start June 2025

 

Job Summary

Due to Maternity Leave, we are looking for a new Team member to join us as a Services Account Representative (SAR). This role is the main customer contact for operational Services business matters which includes lots of variety such as management of service contracts, service coordination and customer support. As a key part of the Customer Service and Design team and the Services Market Operations team, you will be covering one or more customer accounts, working closely with stakeholders across all areas and levels of the business, offering a quality service with innovative solutions, while providing excellence in customer satisfaction.

What you will do

As a Services Account Representative your will:

  • Work with orders and order coordination of relevant parts and materials
  • Execute relevant purchasing and invoicing activities and participate in strong collaboration between service administration teams
  • Participate in service contract fulfilment and follow-up; Managing service scheduling conflicts and scope fulfilment and/or variations
  • Lead communication and planning with customers for service and maintenance events
  • Lead customer enquiries to resolution; Responding and channeling it into the organisation as required
  • Support the sales team and customer to achieve desired outcomes

We believe you have

We believe that you are a person with strong customer service skills, a drive for results and the ability to prioritise and deliver what is needed.  You will be a team-player and be successful in building good relationships with colleagues. You will have a proven ability to build and maintain successful relations with customers. You can demonstrate effective contract management and resolution of schedule conflicts.

In addition, you have:

  • Minimum 3 years’ experience in administration, across boundaries is preferred
  • Strong productivity and continuous improvement focus
  • Excellent communication skills, both written and oral
  • Keen attention to detail and an analytical mindset
  • Intermediate to advanced Excel skills
  • Experience in SAP
  • Experience in a CRM system advantageous, but not essential
  • .

We Offer You

  • A variety of exciting challenges with ample opportunities for development and training in a truly global landscape
  • A culture that pioneers a spirit of innovation where our industry experts drive visible results
  • An equal opportunity employment experience that values diversity and inclusion
  • Market competitive compensation and benefits with flexible working arrangements

 

Apply Now

If you are inspired to be part of our promise to protect what’s good; for food, people, and the planet, apply through our careers page at https://jobs.tetrapak.com/. 

This job posting expires on 28 April 2025

If you have any questions about your application, please contact Rachel Fulton.

 

Diversity, equity, and inclusion is an everyday part of how we work. We give people a place to belong and support to thrive, an environment where everyone can be comfortable being themselves and has equal opportunities to grow and succeed. We embrace difference, celebrate people for who they are, and for the diversity they bring that helps us better understand and connect with our customers and communities worldwide.

 

Apply now »