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Title:  Service Engineer

Location: 

Hamilton, NZ

 

At Tetra Pak we commit to making food safe and available, everywhere; and we protect what's good – protecting food, protecting people, and protecting the planet. By doing so we touch millions of people's lives every day. 

And we need people like you to make it happen.

We empower you to reach your potential with opportunities to  make an impact to be proud of – for food, people and the planet.

 

Job Summary

We are looking for a Service Engineer, who will perform mechanical and electrical maintenance and service works, troubleshooting on Tetra Pak system as A3/Speed, A3/Flex and Speed DEs. Able to connect on Rockwell PLCs for fault finding and Analyse PLMS data to keep up machine’s performances

What you will do

As a Service Engineer, you will:

- Be willing to work on shift 4on/4off, 12hrs a day, working shift mixture of 2 days and 2nights on production support on Tetra Pak machines.

- Be willing to take a diverse approach with equipment
- Apply systematic troubleshooting using PSM to solve and eradicate faced technical issues.

- Proactively Analyze  PLMS and work with stakeholders to keep the line at high performance and prevent breakdowns.
- Perform routine service activities
- Perform occasional installation & machine assembly.
- Participate in the installation of relevant rebuilding/upgrade kits
- Inform relevant colleagues in a timely manner about Technical Issues you have discovered
- Inform relevant team mates about ongoing service activities as well as of any issues affecting our customers or the quality of our service.
- Act as an ambassador for Tetra Pak at all times, ensuring good working relationships with the customer and your colleagues and ensure our reputation is sustained
- Complete all work in accordance with Tetra Pak and Customer safety regulations and requirements, and in accordance with Tetra Pak standards and requirements regarding product quality and food safety. Escalate all discovered food safety, quality assurance and regulatory issues.
- Comply with all reporting requirements & maintain your understanding of all relevant technical documentation.
- Conduct relevant customer training.
- Deliver on KPI’s that focus on productivity, customer satisfaction, and contribute to our maintenance work sales margin and growth.


 

We believe you have

- Proven experience in maintenance and/or repair work on TP machines.
- A professional approach to your duties, and take responsibility for service delivery
- A willingness to learn & an interest to forge a challenging career in service delivery
- Self motivation with a ‘can do’ attitude when taking on day-to-day challenges
- The ability to coach & mentor more junior colleagues, when needed
- Food manufacturing industry experience would be an advantage
- Experience in customer facing discussions & leading teams would be an advantage

We Offer You

  • A variety of exciting challenges with ample opportunities for development and training in a truly global landscape
  • A culture that pioneers a spirit of innovation where our industry experts drive visible results
  • An equal opportunity employment experience that values diversity and inclusion
  • Market competitive compensation and benefits with flexible working arrangements

 

Apply Now

If you are inspired to be part of our promise to protect what’s good; for food, people, and the planet, apply through our careers page at https://jobs.tetrapak.com/. 

This job posting expires on [30/01/2026].

If you have any questions about your application, please contact Kanako Ishikura.

 

Diversity, equity, and inclusion is an everyday part of how we work. We give people a place to belong and support to thrive, an environment where everyone can be comfortable being themselves and has equal opportunities to grow and succeed. We embrace difference, celebrate people for who they are, and for the diversity they bring that helps us better understand and connect with our customers and communities worldwide.

 

Apply now »