Job Description
Job Title:  HR Direct Advisor
Job Location: 

Shanghai, China

 

At Tetra Pak we commit to making food safe and available, everywhere; and we protect what's good – protecting food, protecting people, and protecting the planet. By doing so we touch millions of people's lives every day. 

And we need people like you to make it happen.

We empower you to reach your potential with opportunities to make an impact to be proud of – for food, people and the planet.

Job Summary

HR Direct service delivery is provided to employees and managers through accurate, timely case handling and consistent guidance, using established policies, procedures, and the knowledge base.

What you will do

  • Employee and manager inquiries are handled end-to-end using standard procedures, ensuring accurate resolution and clear documentation
  • Employee and manager inquiries are answered with correct policy/process guidance, escalating when the case is complex or outside defined practice
  • HR systems and knowledge base content are used correctly to ensure consistency and timeliness of service delivery
  • Case trends and recurring questions are flagged to support continuous improvement and knowledge updates
  • Collaboration with internal partners (e.g., Payroll, Country Services) is supported to resolve cases efficiently
  • Compliance with data privacy, process controls, and quality standards is maintained in day-to-day work
  • Works primarily within established procedures and precedent
  • Handles routine-to-moderately complex cases; escalates non-routine/cross-border cases per agreed escalation paths
  • Focus is on individual delivery and service consistency

We believe you have

  • Solid working knowledge of HR policies and processes relevant to scope
  • Strong customer orientation, attention to detail, and written communication
  • Ability to prioritize and manage case workload effectively
  • Working proficiency in HR systems and knowledge base usage
  • Works primarily within established procedures and precedent
  • Handles routine-to-moderately complex cases; escalates non-routine/cross-border cases per agreed escalation paths
  • Focus is on individual delivery and service consistency

We Offer You

  • A variety of exciting challenges with ample opportunities for development and training in a truly global landscape
  • A culture that pioneers a spirit of innovation where our industry experts drive visible results
  • An equal opportunity employment experience that values diversity and inclusion
  • Market competitive compensation and benefits with flexible working arrangements

 

Apply Now

If you are inspired to be part of our promise to protect what’s good; for food, people, and the planet, apply through our careers page.

This job posting expires on [30 Sep. 2026].

 

Diversity, equity, and inclusion is an everyday part of how we work. We give people a place to belong and support to thrive, an environment where everyone can be comfortable being themselves and has equal opportunities to grow and succeed. We embrace difference, celebrate people for who they are, and for the diversity they bring that helps us better understand and connect with our customers and communities worldwide.