Service Engineer 2

Job Summary

Position reports to Tetra Pak office in Denton, TX or Vernon Hills, IL but will work at various unanticipated locations throughout the U.S. 
75% domestic travel is required. Small amount of international travel may be required.
The position offers a salary range of $81,848.00-$95,848.00 per year.
Tetra Pak is not sponsoring work visas or relocation for this position. 
 

What you will do

As a Service Engineer 2, you will:

Conduct preventive maintenance activities for our customers in the food industry in line with Tetra Pak standard global procedures and reinstate Tetra Pak food packaging and processing systems equipment into the customer's production environments according to defined expectations. Execute installation tasks, including the assembly of complete Tetra Pak systems. Execute installation of relevant rebuilding/upgrade kits according to procedures. Execute timely reporting of all discovered technical issues. Inform relevant Tetra Pak staff about ongoing service activities as well as of any issues affecting the customers or the quality of Tetra Pak service. Inform management about any business opportunities discovered for customers. Act as an ambassador for Tetra Pak, ensuring and promoting good working relationships with the customers and ensuring that Tetra Pak’s reputation is sustained. Execute and complete all relevant reports in an accurate and timely way. Distribute reports according to existing procedures and ensure that proper handover is done. Execute all work in accordance with Tetra Pak and customer safety regulations and requirements, including Tetra Pak standards and requirements regarding product quality and food safety. Escalate all discovered food safety, quality assurance, and regulatory issues. Conduct on-site/off-site Operator and Mechanical training for internal Tetra Pak and customer personnel. Maintain an issue resolution database and perform troubleshooting and fault-finding services onsite and by phone. Install set-up and support through remote support when off-site. Conduct regular time entry, service reporting and email correspondence. Provide emergency phone support and on-demand service for a 24-hour support line on a rotational basis.

We believe you have

Bachelor’s degree in Engineering (any field), Technology Management, Information Technology, or a related field and 3 years of relevant experience.

In the alternative, this position will accept 5 years of relevant experience.

Must have experience with:

1.    Vapor compression refrigeration systems, including ammonia (R-717) systems.
2.    Low and high voltage electrical equipment ranging from 24 to 600 volts, including power supplies, motors, various sensors and actuators, and control systems.
3.    Basic Allen Bradley automation knowledge and connecting to various PLCs, inverters, and servos using Allen Bradley software including RS Logix 500, RS Logix 5000, and RS Logix Studio.
4.    Troubleshooting and rebuilding various mechanical systems including mechanical seals, bearings, bushings, power transmission (chains and belts), cams, tie rods, pneumatic cylinders, pumps, and valves.
5.    Providing customer trainings on modern automated industrial food processing equipment.
6.    Reading and understanding electrical schematics, P&IDs, and mechanical drawings.

Pay Equity

Tetra Pak provides the following compensation range that in good faith believes it might pay and/or offer for this position. The range displayed reflects the minimum and maximum target for new hire salaries for the position across all US locations.

Ranges are determined by role, level and location. Within the range, individual pay is defined by work location and additional factors, including job-related skills, experience, and relevant education or training. 

This compensation range is based on a full-time schedule. The estimate displayed is just one component of Tetra Pak's total compensation package for employees. Other rewards include overtime, annual performance bonus, competitive benefits, and work-related allowances. 

Annual Base Salary Range (ABS): 81,848.00 USD to 95,848.00 USD

Short-term Incentive/Bonus (Variable Pay): Eligible to performance incentive of 10% of ABS.

Benefits: 401k company match, paid time off, paid holidays, health, dental, vision, life and disability insurance, paid parental leave, company credit card, and much more!