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FSO Team Leader

Date: 20-Nov-2020

Location: Denton, TX, US

Company: Tetra Pak


At Tetra Pak we touch millions of people’s lives every day, ensuring better nutrition and healthier lifestyles through safe packaging and food processing solutions. Guided by our global brand promise, PROTECTS WHAT´S GOOD, we strive to make a difference by protecting food, people and our futures. To do this we need more than smart technology.  We need smart people too. People like you, who wants to work with people like us. 

FSO Team Leader

The position is based in 3300 Airport Rd, Denton, TX 76207.
You may be required to travel 75% of your time domestically and internationally for internal meetings adn cusotmer site visits.
Tetra Pak is not sponsoring work visas or relocation for this position. 

What you will do

As an FSO Team Leader, you will:

Lead, develop, and manage a team of Field Service Engineers. Ensure all Service Engineers deployed and assig ned to a job are following all company policies, rules and regulations.   Ensure proper management of the Se rvice Engineers by driving team meetings, technical issue resolution, and resolving customer issues related to performance, mechanical failures, operation efficiencies and staff communication. Supervise the action im plementation of Service Engineers at customer sites. Lead the team in competence development plans based on planned activities (preventative maintenance, installation of new equipment, troubleshooting, customer training and SE training). Set team standards and measure team performance in line with agreed procedures, safety standards and regulations. Ensure that all assignments are manned in an efficient and effective way to satisfy customers. Follow up and drive action plans related to CX Customer Experience. Drive a team to adopt new technology, digitalization and apps, increasing SE knowledge and competence. Ensure high quality information and documentation within all Service reports. Manage the welfare of the team members to ensure the highest levels of employee engagement. Lead issue resolution to ensure timely and quality resolution as per customer expectations. Support with analysis, action plans and regular communication to stakeholders. Collaborate w ith central planning and Key Account Teams to secure the optimal planning of resources. Job will require: managing team daily activities and collaborating with other team members; reviewing technical issues; reviewing performance evaluations and actions; meetings; recruitment activities; and  training and self-development. May supervise up to 18 team members.

Who you are

We believe you have: 

  • Bachelor's degree in Chemical, Mechanical, or Electronic Engineering, or related field, and five years of experience in the food industry. In the alternative, will accept a Technical Diploma or Certification and seven years of experience in the food industry.
  • Work experience must have included:
    o    Working with or directing small teams of three people or less to meet deadlines on tasks; 
    o    Training and mentoring service engineers; 
    o    Customer service experience and providing follow-up meetings on a regular basis after each service event; and 
    o    Working with managers and colleagues and providing suggestions to improve organization by offering training services. 
We offer you


  • Variety of exciting challenges with ample opportunities for development and training in a truly global landscape
  • Culture that pioneers spirit of innovation where our engineering genius drives visible result
  • Equal opportunity employment experience that values difference and diversity
  • Market competitive compensation and benefits with flexible working arrangements
Apply now!

If you are inspired to share our responsibility of protecting food to protecting the planet, please submit your resume in English through our careers page on www.jobs.tetrapak.com 
This job posting expires on December 28, 2020

Nearest Major Market: Denton
Nearest Secondary Market: Dallas