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Customer Service Representative

Date: 20-Nov-2020

Location: Denton, TX, US

Company: Tetra Pak


At Tetra Pak we touch millions of people’s lives every day, ensuring better nutrition and healthier lifestyles through safe packaging and food processing solutions. Guided by our global brand promise, PROTECTS WHAT´S GOOD, we strive to make a difference by protecting food, people and our futures. To do this we need more than smart technology.  We need smart people too. People like you, who wants to work with people like us. 

Customer Service Representative


The Customer Service Representative Drive Order Management and Design handling operational performance within a assigned portfolio of customers and work on a continuous improvement approach towards process improvement. 
The position is based in Denton, TX.
You will be travelling up to 5% of your time. 
Tetra Pak is not sponsoring work visas or relocation for this position.

What you will do


As a Customer Service Representative, you will:


Drive customer SC integration and engagement within SA team:


  • Secure SC representation within SA team
  • Understand and build supply chain elements/actions into the Key account plan
  • Develop customer understanding and relationships through regular physical visits to customers
  • sharing a specific Supply Chain Agenda (Lead)
  • Drive value added activities with direct impact to customers cost reductions
  • Drive forecasting process with the customer and KA team
  • Identify customer demand patterns and build the best fit supply chain solution to fulfill it


Secure OFPM operations at customer level:


  • Execute order management process and secure supply chain PM / AM order fulfillment: Order
  • management, design. administration, invoicing, claim administration, logistics.
  • Synergy with internal functions like planning, logistics, additional material, marketing, technical
  • service
  • Drive NPD operational execution
  • Drive WCM improvement activities from customer perspective
  • Focused KPI´s (customer dashboard)
Who you are


We believe you have:


  • Bachelor’s degree or equivalent work experience
  • 5 years of experience in a similar role.
  • Strong English communication skills both written and oral.
  • Strong business understanding and customer service.
  • Strong computer skills (Microsoft Office – advanced Excel and PowerPoint), SAP R/3
  • Must be detail oriented, with strong organizational skills and able to multi task
We offer you


  • Variety of exciting challenges with ample opportunities for development and training in a truly global landscape
  • Culture that pioneers spirit of innovation where our engineering genius drives visible result
  • Equal opportunity employment experience that values difference and diversity
  • Market competitive compensation and benefits with flexible working arrangements
Apply now!


If you are inspired to share our responsibility of protecting food to protecting the planet, please submit your resume in English through our careers page on www.jobs.tetrapak.com 
This job posting expires on December 4, 2020.



Nearest Major Market: Denton
Nearest Secondary Market: Dallas