Customer Service Operations Intern

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Date: 21 Jun 2024

Location: Kuala Lumpur, MY

Company: Tetra Pak

At Tetra Pak we commit to making food safe and available, everywhere; and we protect what's good – protecting food, protecting people, and protecting the planet. By doing so we touch millions of people's lives every day. And we need people like you to make it happen.

Customer Service Operations Intern


We are looking for Intern under Customer Service Operation (CSO) who  will be supporting Tetra Pak Technical Service Department which provide services in Processing, Packaging, Filling and Distribution Solutions & Equipment to our customers in Dairy & Beverage industry. You will be exposed to technical support to our customers by assisting Tetra Pak Service Delivery Engineer (SDE) in their day-to-day tasks in preventive maintenance and troubleshooting services. You will also be able to observe and learn a skill on customer management and negotiation. You may be required to support Tetra Pak Service Delivery Engineer on administrative and documentation works. You may be considered into permanent placement with Tetra Pak as Service Delivery Engineer upon completion of internship subject to available vacancies and meeting with Tetra Pak’s assessment criteria on both technical and soft skills.

This position will be based in Petaling Jaya, Selangor, Malaysia. You will report directly to Service Delivery Manager.


What you will do


As a CSO Intern, you will:

  • Assist Tetra Pak SDE on basic maintenance activities such as cleaning, lubricating, visual inspection and tightening.
  • Assist Tetra Pak SDE to ensure clean and proper housekeeping of tools, spare parts and workplace throughout the whole maintenance activities.
  • Perform spare parts counting and match its quantity and part number with checklist’ requirements. Visually inspect condition of incoming spare parts and report accordingly to Tetra Pak SDE.
  • Assist Tetra Pak SDE on administrative, reporting and documentation tasks.
  • Ensure compliance to OHS requirements.


We believe you have


  • Possess a minimum Diploma in Electrical, Mechatronic or Mechanical Engineering.
  • Fluency in English and Bahasa Malaysia. Demonstrate good communication skill.
  • Must possess own transport with driving license. Willing to work at random customer sites but only limited within the Klang Valley region.

We Offer You

  • A variety of exciting challenges with ample opportunities for development and training in a truly global landscape
  • A culture that pioneers a spirit of innovation where our industry experts drive visible results
  • An equal opportunity employment experience that values diversity and inclusion
  • Market competitive compensation and benefits with flexible working arrangements


Apply Now

If you are inspired to be part of our promise to protect what’s good; for food, people, and the planet, apply through our careers page at

Apply now »