Job Description
Job Title:  Customer Service & Design Team Leader
Job Location: 

 

At Tetra Pak we commit to making food safe and available, everywhere; and we protect what's good – protecting food, protecting people, and protecting the planet. By doing so we touch millions of people's lives every day. 

And we need people like you to make it happen.

We empower you to reach your potential with opportunities to make an impact to be proud of – for food, people and the planet.

Job Summary

We are now searching for a Customer Service and Design Team Leader.This is Team Leader position for CS&D Front Office Pakistan. In this role you will be the Key contact for Supply Chain related aspects for the market. You will drive continuous improvement on service level and customer loyalty (supply chain related), while securing proper supply chain integration and efficiency.

This role is based in Lahore, Pakistan.

What you will do

As Customer Service and Design Team Leader your responsibilities will include:

•    Drive customer Supply Chain integration and engagement with market group team and customers
•    Secure end to end OFPM operations at customer level
•    Understand market dynamics and drive continuous improvement in service level
•    Ensure end to end governance in the OFPM process for smooth operations
•    Lead the team to deliver on the required KPIs

 

We believe you have

  • At least 5 years experience in strategic & operational aspects of supply chain and customer management
  • Bachelor’s degree or equivalent in Engineering or Business Administration. Master’s degree will be preferred
  • People coordination experience from past roles
  • Good stakeholder management skills
  • Fluent in English (verbal & written)
  • Good communication skills

We Offer You

  • A variety of exciting challenges with ample opportunities for development and training in a truly global landscape
  • A culture that pioneers a spirit of innovation where our industry experts drive visible results
  • An equal opportunity employment experience that values diversity and inclusion
  • Market competitive compensation and benefits with flexible working arrangements

 

Apply Now

If you are inspired to be part of our promise to protect what’s good; for food, people, and the planet, apply through our careers page at https://jobs.tetrapak.com/. 

This job posting expires on 29 June 2026.

If you have any questions about your application, please contact Ayesha Iftikhar.

 

Diversity, equity, and inclusion is an everyday part of how we work. We give people a place to belong and support to thrive, an environment where everyone can be comfortable being themselves and has equal opportunities to grow and succeed. We embrace difference, celebrate people for who they are, and for the diversity they bring that helps us better understand and connect with our customers and communities worldwide.