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System Support Associate

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Date: 25 Apr 2024

Location: Cuautitlan, MX

Company: Tetra Pak

At Tetra Pak we commit to making food safe and available, everywhere; and we protect what's good – protecting food, protecting people, and protecting the planet. By doing so we touch millions of people's lives every day. And we need people like you to make it happen.

Job Summary

 

We are looking for a System Support Associate Processing. In this role you will be responsible for learning how to support in the areas of Issue Resolution using problem solving methodologies and securing quality reporting during all activities.
You can be based in any of our offices in Mexico.
You will be travelling is around 75% to 85% of your time to our customer sites.

What you will do

 

As a System Support Associate Processing you will: 

 

  • Perform complex issue resolution and systematic troubleshooting of filling machines. Ensure the case is accurately investigated and findings are analysed according to problem solving methodology. Recommend actions for root cause eradication, drive for containment solutions and horizontal prevention. Lead systematic feedback for processing equipment issues
  • Onsite or remotely support to colleagues and customers in order to solve issues
  • Lead the completion of Technical Assistance Report at the end of the activities including QuTI-P  in timely way
  • Promote and deliver Technical support service products and Expert services, when applicable 
  • Support project manager (PSE) with system specific expertise during pre-project and installation of processing equipment with focus on NPI (New Product Introduction) & Market Company readiness advice
  • Participate in audit of processing equipment and installation and drive performance improvement activities
  • Train customer & Market Company staff in key technologies, when relevant
  • Actively be part of Rebuilding/Upgrade Kit local development as well provide support to field test of Containment and Permanent Solutions
  • Build and maintain technical network on different geographies and global level
  • Provide  support and share experience with TP colleagues and customer i.e. promote workshops focusing on the areas of processing equipment
  • Support Key Account team in Business Opportunity analysis
  • Support the development of AQP (Aseptic Qualification Process) and Calibration procedures intended to US market 

We believe you have

 

  • Degree in Electrical or Mechanical or Automation Engineering/Technician
  • 5 years of work experience Field Service Engineer or Field Service Technician
  • Good knowledge in start up, Commissioning and Troubleshooting of processing equipment
  • Experience with Tetra Pak key components, plant compontes and systems (TTAFlex, VTIS) 
  • Background in other equipment and aumtomation will be a plus
  • Proficiency in English & Spanish Communications 
  • Structured thinker and problem solving mindset (PSM)
  • Team player and work across boundaries
  • Good collaboration and conflict management skills 
  • Focused on the result 
  • Have a continuous improvement mindset & Quality Culture

We Offer You

 

  • A variety of exciting challenges with ample opportunities for development and training in a truly global landscape
  • A culture that pioneers a spirit of innovation where our industry experts drive visible results
  • An equal opportunity employment experience that values diversity and inclusion
  • Market competitive compensation and benefits with flexible working arrangements

 

Apply Now

 

If you are inspired to be part of our promise to protect what’s good; for food, people, and the planet, apply through our careers page at https://jobs.tetrapak.com/. 

This job posting expires on May 9, 2024.

 

Diversity, equity, and inclusion is an everyday part of how we work. We give people a place to belong and support to thrive, an environment where everyone can be comfortable being themselves and has equal opportunities to grow and succeed. We embrace difference, celebrate people for who they are, and for the diversity they bring that helps us better understand and connect with our customers and communities worldwide.

 

Apply now »