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IT Technical Support

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Date: 22-Jun-2022

Location: Cuautitlan, MX

Company: Tetra Pak

At Tetra Pak we commit to making food safe and available, everywhere; and we protect what's good – protecting food, protecting people, and protecting the planet. By doing so we touch millions of people's lives every day. And we need people like you to make it happen.

Job Summary


We are looking for an enthusiastic and driven On-Site Services Analyst to join our team in Izcalli, Mexico. 
Your role will be to handle user incidents proactively and reactively regarding the standard IT platforms and to deliver and install requested IT functionalities on site and remotely on other Tetra Pak sites. 

This position is located in Cautitlán, México. Some travel will be required, mainly to our other sites in Polanco and Queretaro.  


What you will do


As an On-site Services Analyst, you will:


  • Deliver and install requested IT functionalities to the users at local and remote sites
  • Handle incidents and requests as per defined processes and SLA. Reinstall and refresh computer clients & mobile phones as per defined processes. Report potential problems to Problem Management. Support and assist with setting up/using remote collaboration tools/systems
  • Ensure proper IT operation on site and troubleshoot IT equipment
  • Actively contribute with ideas to improve IT situation on site
  • Project participation and implementation of global projects at local site
  • Basic training to individual users
  • Attend trainings on new technical solutions being rolled out in the company

We believe you have


  • Minimum of 1 year experience providing hands-on support for IT services
  • Experience of troubleshooting of Microsoft and Apple systems, client applications, mobile platforms (iOS & Android), printer & network equipment.
  • Understanding the concepts of Microsoft AD, Microsoft SCCM, Windows Server, Microsoft Office, Microsoft Windows client OS, VMware and Microsoft virtual systems, networking, and VoIP technology.
  • Experience of reading, understanding, and following technical documentation, routines, and processes. 
  • As a person you are a true team player, have business focus, self-motivation, and flexibility. 
  • Advance English level

We Offer You


  • A variety of exciting challenges with ample opportunities for development and training in a truly global landscape
  • A culture that pioneers a spirit of innovation where our industry experts drive visible results
  • An equal opportunity employment experience that values diversity and inclusion
  • Market competitive compensation and benefits with flexible working arrangements


Apply Now


If you are inspired to be part of our promise to protect what’s good; for food, people, and the planet, apply through our careers page at

This job posting expires on July 05, 2022

If you have any questions about your application, please contact Zyanya Perez