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Date: 4 Jul 2024
Location: Bursa, TR Izmir, TR Istanbul, TR
Company: Tetra Pak
At Tetra Pak we commit to making food safe and available, everywhere; and we protect what's good – protecting food, protecting people, and protecting the planet. By doing so we touch millions of people's lives every day.
And we need people like you to make it happen.
We empower you to reach your potential with opportunities to make an impact to be proud of – for food, people and the planet.
Job Summary
“We are looking for a team member who can provide the best customer service experience.”
This position is open in İstanbul, Bursa and İzmir
Our mission as Customer Service Department is to:
Deliver best in class customer experience.
Drive Operational and Quality excellence with continuous improvement in our service levels.
Translating customer needs into impactful and timebound actions
What you will do
Key responsibilities:
- Main customer contact for operational Services business matters.
- Delivering Excellence in customer service & customer experience for allocated customers.
- Facilitating services sales growth through proactive planning
- Supporting account management
- Upselling and cross selling opportunities
- Monitoring and analysis of service agreements
We are expecting from the Service Account Representative to:
- Provide a seamless post-sales experience.
- Be the point of contact for Customers on any related operational questions
- Monitor and follow up the pipeline of Services.
- Drive growth of the Services sales by increasing the maintenance execution rate, ensuring spare part and maintenance coverage and selling consumables.
- Lead communication and planning with customers for services and maintenance events, service agreements.
- Identify opportunities to grow / upsell and cross sell to generate leads for sales.
- Sales support Internally and Externally. New customer on-boarding & lead customer inquiries, respond and channel them into the organization.
- Process quotations for low complexity / value opportunities.
- Support Account Management with inputs to prepare and execute Account Plans.
- Analyze and follow up customer experience survey results.
- Drive proactive customer service quality improvement actions.
We believe you have
- 1-2 years of experience in customer service/ customer management / sales/ administrative /technical areas and having contact with customers
- Good knowledge of English and Turkish
- Customer oriented
- Results driven
- Service minded
- Organized and systematic
- Ability to balance competing priorities
- Excellent communication skills in verbal and written
- Excellent problem-solving skills
- Team player
We Offer You
- A variety of exciting challenges with ample opportunities for development and training in a truly global landscape
- A culture that pioneers a spirit of innovation where our industry experts drive visible results
- An equal opportunity employment experience that values diversity and inclusion
- Market competitive compensation and benefits with flexible working arrangements
Apply Now
If you are inspired to be part of our promise to protect what’s good; for food, people, and the planet, apply through our careers page at https://jobs.tetrapak.com/.
This job posting expires on 18th July,2024.
If you have any questions about your application, please contact Gizem Dogan.
Diversity, equity, and inclusion is an everyday part of how we work. We give people a place to belong and support to thrive, an environment where everyone can be comfortable being themselves and has equal opportunities to grow and succeed. We embrace difference, celebrate people for who they are, and for the diversity they bring that helps us better understand and connect with our customers and communities worldwide.
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