Title:  Key Account Manager

Job Summary

We are now seeking a dynamic and customer-focused Key Account Manager (KAM) to develop and drive the execution of the strategic key accounts (KA) plan aligned to Tetra Pak for our strategic customer’s business objectives. In this position, you will be the key point of contact for the customer, looking to ensure that their issues are resolved in a timely manner, and accepted by them. By ensuring that the relevant Tetra Pak portfolio is deployed in full, you will drive sales of our full portfolio by meeting competitive requirements and delivering a strong value proposition. 

You will also lead a cross-functional accounting team to build strong customer relationships and achieve sustainable growth by identifying and capturing short-, medium- and long-term business opportunities. 

This position is based in Bogotá, Colombia.

You will be travelling up to 65% of your time to our customer sites. 

Tetra Pak is not sponsoring work visas or relocation for this position.  

What you will do

As Key Account Manager, you will: 

• Agree on budgets and secure resources from Tetra Pak and assigned customer. Drive mutual, sustainable growth. Together with KA team and customer, drive the development and execution of KA plan. Agree on shared objectives and targets with the customer. Ensure team is driving Tetra Pak’s value proposition for the customer;
• Drive improved understanding of our strategics customers and his goals. Identify customer needs and drive opportunities in line with Tetra Pak global business strategy, category, portfolio. Define, review and drive activities to improve line and plant performance and reduce overall customer system cost;
• Drive Customer Satisfaction and Partnership improvements according to global process. Ensure that Customer Service (CS) actions are included in the KA Plan actions section. Forcefully drive resolution of customer issues, including Cross Boundary Issues;
• Secure accurate Sales Forecasting for assigned Key Account. Ensure that Accounts Receivable expectations are met for the Key Account;
• Drive execution of sales targets for packaging, processing and services solutions;
• Opportunity Pipeline Management Execution: Engage all team members and the customer in joint value creation and quantification; 
• Lead the KA team: Participate in the evaluation of team members. Develop competences of Key Account team members to secure that they match customer needs. Drive up-to-date knowledge of Tetra Pak's portfolio within the KA team. Evaluate the KA team effectiveness and performance and drive continuous improvement. Share and apply best practices on KA methodology and execution;
• Lead the Key Account team and coordinate cross functional activities. Propose desired team composition to line management to meet customer needs. Set the KA related Individual Objectives (IOs) together with functional managers for the team members. Drive transparency of IOs within the team;

We believe you have

• Bachelor’s degree in business administration, Economics, Marketing or Engineering is required;
• Be fluent in English and Spanish (writing and speaking);
• Minimum 5 years of experience in Key Account Management or Business Development or significant B2B/B2C corporate sales, ideally in Food & Beverage industries; 
• Able to deal naturally with challenging stakeholders and work cross-functionally in a seamless fashion;
• Direct experience leading teams is required;
• Have a strong customer focus, develop rapport quickly, build credibility with ease, show strategic agility, ability to deal with ambiguity;
• Have demonstrable skills in Value Selling, Account Management, and Salesforce;