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Customer Service Engineer

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Date: 28 Nov 2024

Location: Binh Duong, VN

Company: Tetra Pak

At Tetra Pak we commit to making food safe and available, everywhere; and we protect what's good – protecting food, protecting people, and protecting the planet. By doing so we touch millions of people's lives every day.

And we need people like you to make it happen.

We empower you to reach your potential with opportunities to  make an impact to be proud of – for food, people and the planet.

 

Job Summary

The Customer Service Engineer is responsible for interacting with the customer and market company for the quality matter. The Customer service engineer evaluates both verbal and written customer contact. This position participates to integrate in customer specification, standard and expectation to the internal specification with specification owner. He/she coordinates and executes Technical issue resolution in both the system QuTi-P and factory for the investigating and improvement. Besides, he/she consults for the Quality manager in the term of customer voice in case of the OOS, or improvements of factory.

The successor will work in Tetra Pak factory in Binh Duong, Vietnam

 

What you will do

As a Customer Service Engineer, you will:

  • Product Quality Test: Understand all the test methods for quality test, can perform all the test well.
  • Customer Claim handling: Owner of the KPI/KAI indicator customer issues related (IRP cocktail, no. of approved issues, critical issues prevention, PM claim and handlign lead time.): Be responsible for customer issue handling related system document maintenance
  • Participate WCM and focus on total waste team/actions OTIF: Be responsible for PM master data maintain and accuracy: Be responsible for system document maintenance of Total waste related
  • Driver for Base Material quality continuous improvement: Be responsible for system document maintenance of base material related: Be responsible for working material (AM) quality management and project
  • Quality system management: Particiapte in the ISO9000/ISO14000/BRC/Iop system built up and maintain: Implementation of Factory Process Control. Includes SPC and Computer Data Acquisition System. Analysis the data on time and come up with the improvement suggestion.

We believe you have

  • At least 3 years QA or related work experience in either Production/ Maintenance/ WCM;
  • Or Post Graduate Engineering Degree in advanced scicne or Statistical Methods Familiar with ISO9001/ ISO14001/ BRC/ ISO22000/ OHSAS18001 system; 
  • SPC, TQM, TPM or WCM related experience is needed
  • Process oriented & details oriented
  • Excellence in reporting incident, problem solving and presenting
  • Excellence in communication and customer satisfaction
  • Ability to work independently, self-motivated, good team-player
  • Fluent English in both verbal and written

We Offer You

  • A variety of exciting challenges with ample opportunities for development and training in a truly global landscape
  • A culture that pioneers a spirit of innovation where our industry experts drive visible results
  • An equal opportunity employment experience that values diversity and inclusion
  • Market competitive compensation and benefits with flexible working arrangements

 

Apply Now

If you are inspired to be part of our promise to protect what’s good; for food, people, and the planet, apply through our careers page at https://jobs.tetrapak.com/. 

This job posting expires on 20 December 2024

 

Diversity, equity, and inclusion is an everyday part of how we work. We give people a place to belong and support to thrive, an environment where everyone can be comfortable being themselves and has equal opportunities to grow and succeed. We embrace difference, celebrate people for who they are, and for the diversity they bring that helps us better understand and connect with our customers and communities worldwide.

 

Apply now »