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On Site Services Analyst

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Date: 20 Jan 2025

Location: Beijing, CN

Company: Tetra Pak

At Tetra Pak we commit to making food safe and available, everywhere; and we protect what's good – protecting food, protecting people, and protecting the planet. By doing so we touch millions of people's lives every day.

And we need people like you to make it happen.

We empower you to reach your potential with opportunities to  make an impact to be proud of – for food, people and the planet.

 

Job Summary

Entry level for the technical track. He/she tends to follow a well-established and familiar set of activities or process to derive a solution where problems and issues are generally defined within a project/service area under supervison. He/she develops by applying fundamental knowledge of work routines and standards sufficient to operate within known boundaries. 
Or reactive handling of user incidents regarding the standard IT platform at a company or factory site. Responsible for delivering and installing requested IT functionality to the requesting users.

What you will do

  • Service Operations: Handle incidents and requests as per defined processes and SLA. Reinstall and refresh computer clients as per defined processes. Report potential problems to Problem Management. Support and assist with setting up/using remote collaboration tools/systems.

  • Actively contribute with ideas to improve IT situation at local site

  • Project participation and Implementation of global projects at local site

  • Basic training to individual users at local site

  • Attend trainings on new technical solutions being rolledout in the company

  • Under supervision perform standard activities in a service

  • Under supervision take active part in project

We believe you have

  • Min 1 year of experience providing hands-on support for IT services

  • Good knowledge about Tetra Pak standard platforms (i.e Microsoft, Lenovo, etc…)

  • Trouble Shooting experience

  • Experience of reading, understanding and following technical documentation, routines and processes.

  • At factory sites: Basic knowledge about Factory equipment and factory specific systems or equivalent

We Offer You

  • A variety of exciting challenges with ample opportunities for development and training in a truly global landscape
  • A culture that pioneers a spirit of innovation where our industry experts drive visible results
  • An equal opportunity employment experience that values diversity and inclusion
  • Market competitive compensation and benefits with flexible working arrangements

 

Apply Now

If you are inspired to be part of our promise to protect what’s good; for food, people, and the planet, apply through our careers page.

This job posting expires on [Feb.6, 2025].

 

Diversity, equity, and inclusion is an everyday part of how we work. We give people a place to belong and support to thrive, an environment where everyone can be comfortable being themselves and has equal opportunities to grow and succeed. We embrace difference, celebrate people for who they are, and for the diversity they bring that helps us better understand and connect with our customers and communities worldwide.

 

Apply now »