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Customer Service Representative

Date: 16-Apr-2019

Location: Beijing, CN

Company: Tetra Pak

Description

Main Purpose of the Job

Drive Order Management and Design handling operational performance within a assigned portfolio of customers and work on a continuous improvement approach towards process improvement opportunities

Key Outputs and Measurements

Functional KPIs, development of solutions for system gaps and success of key project activities in the area

Key Relationships

Mainly within MC and within Cluster (SCO functions) and customer

Critical Experience

Requires knowledge of theory and principles within a professional discipline and some specific technical/operational practices built through limited job experience. 2 years operational experience in the area of expertise

Minimum Education

Bachelor degree or equivalent with 3+ years of experience and / or Master degree (or equivalent) with limited work experience

Key Responsibilities

1. Executes order management, design administration and forecasting end user role

2. Secures supply chain PM / AM order fulfillment

3. Participates in WCM teams and drive continous improvements

Functional Competencies - Critical for the success

  • PM WCM - Tools
  • L&ISC Customer understanding
  • L&ISC Demand management
  • L&ISC Numerical and financial analysis
  • L&ISC Process knowledge - advanced
  • L&ISC Product knowledge
  • L&ISC Supply chain management
  • L&ISC Tools and Systems Knowledge

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